Ramada Plaza by Wyndham Istanbul Sultanahmet

I am extremely disappointed with the attitude of the reception staff. My wife, child, and I booked and prepaid for a Family Suite with multiple beds and a Pool View. Instead, we were assigned a room with only a king-size bed and no small bed for our child. The room description on their official website clearly shows a small bed, and this was also confirmed in my booking confirmation, as shown in the attached screenshot. After complaining, the reception offered to provide a foldable bed— okay, we got it, but it wasn't what we wanted when searching for a hotel. Later, when showering in the evening, we noticed only two towels for three people. I contacted reception, and they initially sent two bathrobes. Using a translation app, I requested an additional towel, and after a few minutes, they delivered three towels. Overall, the service was poor. To summarize: 1. The hotel provided a room meant for a couple, not a family. 2. The room lacked the second bed as advertised, only having one. 3. There were only two sets of towels for three guests. 4. There were stains in the bathroom as visible in one of the photos. 5. The swimming pool was out of order. It feels like we were downgraded because we arrived late and only stayed overnight. My assumption is that the reception gave our original room to someone else. Instead, we received a room the same/similar in size but intended for a couple. Maybe I'm wrong, that’s the impression I have. This hotel does not deserve a 5-star rating; at best, it is a 3-star. I usually stay alone in this area when traveling, and last year, I stayed at a 3-star hotel on the same street that offered better service.

Horrible stay! We were allotted a wrong rooms along with that AC was not working Front desk doesn’t know English properly so difficult to communicate. Location is good, but will be avoiding Ramada from next time. Not a 5 star!

On 24 July no water supply in the hotel, it was very disappointing. The reception staff not very friendly and good listner to me.The late night i was checked in and i had a room with 3 single beds for 2 adult and 2 child age 15 and 8.They were offering a baby bed for a 8 years old!!! Breakfast is good and staffs were hardworking, they did their best to make us happy. Good location.

All four days air condition was not working even after reporting they didn’t pay heed. Services could be improved rooms are spacious but smelly

The hotel location is excellent and rooms are fine, the team are not friendly enough and many of them not speaking except Turkish specially the restaurant and room service. The breakfast is bellow average and lakes the variety and the cooked food quality is not on the expected level of a 5 starts hotel

Overall lacks professionalism and quality service, I have seen better at other Ramada’s. Could be better.