Deluxe Newport Hotel - Old City

The only good thing about this hotel is the location the toilet was dirty the tv was not working the bed was dirty they have zero service at all

Great location in the old town, the staff were really helpful and knowledgeable.

I spent five unforgettable days at the Deluxe Hotel with my mom. The staff was incredibly friendly and caring, making us feel right at home. I would like to extend a special thanks to the hotel management and to staff members Tika and Lia ❤️❤️. The location is excellent, and the hotel itself is clean and cozy. I highly recommend this place! ❣️👌

I accidentally booked the wrong date. After realising two days later I asked if they could cancel or change the date but they refused. They are just greedy, and not helpful. .........................................................

The hotel was about a 7 minute walk to the Hippodrome/Blue Mosque/Hagia Sofia. We found the staff to be helpful and friendly. And the Wifi was about the best we have had in a hotel in Europe. The room's heater was adequate. Unfortunately, that is about all the good there is to say about the hotel. The first room we were given did not have a working outlet near the bed (there was an outlet, but it did not work). As I use a CPAP, I need a working outlet. They did move us to another room (Bigger with a 3rd bed) right away and with no fuss, which was appreciated. In the new room, the windows were wonky and hard to open and close. The cleaning staff opened them everyday when cleaning, and we had trouble closing them each day when were returned to the room. There were warm spots in parts of the floor. Not sure if it was poor in floor heating or some other electrical issue, kind of scary. The bathroom shower leaked. The shower head was broken and sprayed in all kinds of directions except where you wanted it to go. The hairdryers were not the kind to be hardwired, but were plugged in then plastered over, another thing that made us leery of the electrical standards at the hotel. And then it did not work, it blew cold air. The beds were worn and uncomfortable. The hotel breakfast looks like it is a buffet in the pictures, but is a served plate instead. They brought a big basket of bread, unlimited tea and coffee that you serve yourself and a plate with cheese, meat, olives, egg (scrambled or boiled), jam and butter. It was enough for my sister and I, but not a lot of food for most people. Perhaps you can ask for seconds, I am unsure. The hotel was cleaned daily and we had not complaints there. But smoking was happening in the building. A couple of days, I was not feeling well and I went down to the breakfast room to sit, so the staff could get in our room to clean, and there were people smoking downstairs. We felt that we could smell it up on the second floor and came home with clothes that smelled of smoke.

Four night stay during our city break in Istanbul. Good location, close to tram station and within walking distance from other central attractions. The staff was really helpful with all our inquiries, they really go out of their way to help you. For example, when I was trying to install the IstanbulKart app which wasn't working with my foreign phone number the person at the reception provided me with their own phone number to get the confirmation code. And when that didn't work they offered to lend us an IstanbulKart for public transport that they had at hand (but I had already bought one). Our room was a deluxe room on the top floor with a French balcony (they also have regular-sized balconies so be sure to ask for the one you desire). Clean, sufficiently spacious, sufficient wall sockets (but near the bed we had one European and one UK so either way one can't be used without an adapter). WiFi was a bit spotty about 25% of the time, but otherwise worked fine. Bed, sheets and pillows just ok. The negative aspects were the damp smell in the room, the water infiltrations in the ceiling and the both the entrance and the bathroom doors were creaking awfully. The bathroom had ventilation, and we loved the heated floor. We only received hair products (shampoo and conditioner). No toilet paper refills, we ended up buying our own (there are 2 supermarkets very close to the hotel). These last two aspects could have probably been easily solved by reporting them to the staff, but we often end up buying shower gel and TP ourselves and that's what we resorted to in this situation as well. The omnipresent issue of insufficient room for hanging towels. Shower pressure very weak and the water was running either piping hot or ice cold, couldn't combine the two. And, if you're not changing the towels, there's no point in just folding them just to mix them up (some people prefer not to exchange towels between them). At reception they also sell sims with local data plans, much more affordable than the ones at the airport. For example, during the period we stayed here, a 5-day unlimited data plan was around 600 ₺. Much better suited for a short stay when compared to a 40 GB data plan purchased at the airport for 950 ₺ which was valid for 1 month. However, note with the current economic situation in Turkey these tariffs can change almost on a daily basis (pretty much everywhere you'll see prices written with markers and updated as the needs dictate). In the end, you feel kind of bad leaving a 3-star review after all that politeness and hospitability (and that's a common occurrence in Turkey), but one must try to look beyond the 5 star staff (that kind of have to work with what they've got) and keep objective for any potential travelers that would read this. Feedback was requested and dutifully provided, remains to be seen what they do with it. Even with all the above though, I wouldn't say we don't recommend the hotel, we would stay here again for the location and val