Venture06220381542
8 січня 2025 р.
I stayed at Innside in July 2024 and was thoroughly disappointed with my experience, especially considering how much we paid for the stay. The good points: the rooftop pool had a stunning view, and the food was genuinely lovely. However, I can’t say the same about some of the staff, who were consistently rude and unhelpful throughout our stay. One afternoon, my friend and I were trying to relax on the beanbags by the rooftop pool when a staff member rudely told us, “Move, get out the way, I’m working.” It was completely unnecessary and spoiled what should have been a pleasant experience. It completely ruined the atmosphere and left us feeling unwelcome. On the day of the James Hype event, the rooftop pool was closed for the entire day. This was incredibly unfair as we were paying to stay at the hotel and missed out on one of the main features we had looked forward to. Later that evening, we went to the rooftop bar hoping to enjoy cocktails but were told they were only serving wine or beer due to the event. To make matters worse, we then saw other guests being served cocktails, which felt entirely unfair. We notified a staff member about how we have been treated and he kindly apologised and offered us a free food tab and cabana for the next day, but the repeated issues were frustrating. The next day, when ordering smoothies, another staff member shouted at me, saying, “Couldn’t you have asked me before?” simply because I ordered the same drink as my friend. It was rude and unnecessary, especially as we were already dealing with poor treatment. To top it off, the air conditioning in the room was not cold enough, leaving it boiling hot and uncomfortable. Our balcony was also very small and narrow, making it impossible to sit outside, while other rooms had spacious circular balconies. As two 24-year-old women, we felt we weren’t taken seriously and were treated poorly compared to other guests. While the food and views were lovely, the rude staff and lack of consideration ruined our stay. I’ve stayed at cheaper hotels and received far better service and facilities. I wouldn’t return.
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