Royal Lagoons Resort & Aqua Park Families and Couples Only

Just returned from a 10 night stay and was totally underwhelmed with this hotel. From the moment we entered our room we had a problem. 1 of the beds were broken and when l tried to call reception, found the phone was broken too. The towels in the room were small and past their best with holes and stains. Overall the hotel was grubby. Plastic table mats were never cleaned and the windows and surfaces were also dirty. Dirty surfaces were probably the cause of the fly infestation we suffered. Trying to eat your meals with flies landing on you or your food was so annoying. They did send in 1 pest controller with a handheld fly zapper The food was eatable but not enjoyable and didn’t vary. I was bored eating the same things and even the 1 visit to the fish restaurant we found exactly the same food as the main restaurant. The entertainment was rubbish and not worth waiting until 22.00 for. WiFi in the hotel is practically non existent and after logging in you can’t open websites or even email. Relaxing by the pool is difficult with the constant interruption from staff trying to sell you a massage/ beauty treatment, a trip outside of the hotel or photographs . They do operate a do not disturb sign but they just ignore this. Thank god for the glorious weather and a good book.

I did not expect what happened even in the worst hotels in Hurghada،My family and I stayed there on September 12th(villa 43, ground floor). On the second day of the stay, we noticed water on the floor of the room. At first we thought it was from the air conditionar. I told the reception, (Wael) , two times at that day, and he promised me to solve the problem, when we returned in the evening,We found that nothing happened. Before eating dinner, I told the reception again, a female employee, about the problem. She assured that she would solve it, but nothing happened either. On the last day of the stay, I went to them and Wael was there, I asked him why you didn't fix our room problem, he said rudly you told me it is the conditionar and I sent someone and found that the conditionar is OK,!!!!!!!!!!! I told him what, I didn't know the cause of the water, it is your responsibility to fix the problem whatever the cause. He didn't Handle the problem, didn't give us another romm and he even didn't say sorry!!!! thank you royal lagoons for that horrible and unexpected vacation.

It's very good experience for us.. Room it was very good ,food was delicious and tasty and different kind of food, water in pool it was warm, good snacks in the pool and beach. Staff very nice Entertainment team super super super very friendly ❤️❤️❤️

Let’s start with the positives: -good location for airport which was less than 15 minutes away -the hotel itself was clean and pools were great. A few different ones, all well kept. There were always places to sit in the sun or shade no matter what time of day we went -majority of staff, especially in the dining part and cleaning staff, were wonderful! So friendly and happy to help -if you want to book an excursion, the smiley man who sits by the ATM is very reliable and helpful! -lunch and dinner were ok. There is lots of variety and always basics you can fall back on -the private beach and the bus to it are great to get away from the hotel for a while and get some sea Whilst I can appreciate we may have just gotten unlucky with the room as other guests didn’t seem to have similar problems, these problems were unacceptable and absolutely highlighted how this is not a 5 star hotel like we were sold…a 3 star at best! The room itself…the balcony door to our ground floor room didn’t lock meaning we never really felt safe leaving our belongings in the room, the shower didn’t drain, the towels were ripped, the safe never worked, they were building a wall right outside our room and making a racket, but worst of all, the key card sensor on the door would beep repeatedly and loudly at random hours of the night so we always had broken sleep. Many of these problems were reported to reception on multiple occasions and we were always told they’d be looked at or someone had already been round whilst we were out but only the shower drain got fixed and everything else remained broken Tip: get a red bag from the towel hut and hang it on your sunbed otherwise you get hounded by sellers trying to rope you into massages, excursions etc. we unfortunately had the horrible experience of a massage. Not only was it an uncomfortable massage where they ignored our requests to only work on certain areas, they then very rudely demanded a tip in USD and the EGP tip we had given was not sufficient and they refused to accept the “small notes”. They demanded we go get more….we did not and we also did not return for the second set of massages in the package we purchased so that was a waste of money and we left feeling uncomfortable, embarrassed and aching! This set the tone for the holiday and unfortunately left a very sour taste for us on day 2 of our trip! Do NOT recommend using the spa or getting any massages! Save yourselves! Breakfast was always chaotic and there was never any order. More a fault of the guests than the hotel but people were hoarding croissants like they’d never seen them before and the queues were always long! There was also always someone trying to sell you smoothies. You’d think for a 5* these would be included!…speaking of which, the all inclusive for drinks is super limited - local spirits & mixers and 1 type of beer, everything else was extra charge We also found q we out that the different coloured wristbands you are given signify where you are f

nice hotel all the peoples here are amazing especially the animation and the waiters all of them make a good work we enjoyed so much here the rooms always clean delicious food the pools and the beach amazing fantastic weather in egypt we will back here in summer

Our second visit to this hotel and look forward to coming back again. We were treated like family, nothing was too much trouble , they care a great deal about their guests. Every member of staff was very respectful , polite and professional. The grounds are very beautiful and the whole resort is very clean. Bedding changed frequently, clean towels every day. Large and comfortable rooms and super comfy bed. The food is very good and plenty of choice, we were there for a month and always had lots of options. The resort can be a buzzing hub of fun things to do, foam party, dancing lessons or if you prefer there are plenty of places to sit an relax with a book and just enjoy the sun.