Mohamed S
2 жовтня 2024 р.
I did not expect what happened even in the worst hotels in Hurghada،My family and I stayed there on September 12th(villa 43, ground floor). On the second day of the stay, we noticed water on the floor of the room. At first we thought it was from the air conditionar. I told the reception, (Wael) , two times at that day, and he promised me to solve the problem, when we returned in the evening,We found that nothing happened. Before eating dinner, I told the reception again, a female employee, about the problem. She assured that she would solve it, but nothing happened either. On the last day of the stay, I went to them and Wael was there, I asked him why you didn't fix our room problem, he said rudly you told me it is the conditionar and I sent someone and found that the conditionar is OK,!!!!!!!!!!! I told him what, I didn't know the cause of the water, it is your responsibility to fix the problem whatever the cause. He didn't Handle the problem, didn't give us another romm and he even didn't say sorry!!!! thank you royal lagoons for that horrible and unexpected vacation.
Перекласти