Xanadu Club Makadi Bay - High Class All Inclusive

Absolutely incredible stay! I would highly recommend this resort to anyone planning a trip to Hurghada. Xanadu Club Makadi Bay is easily one of the finest high-class hotels in the region, offering a true luxury experience from the moment you step in. The dining experience was exceptional. The main restaurant offers a fantastic variety of delicious, high-quality food that changes daily, so you never get bored. On top of that, the à la carte restaurants were absolutely amazing, serving top-tier dishes with beautiful presentation and exquisite flavors. What truly sets this hotel apart, though, is the service. The entire staff operates at a level that is above and beyond. Everyone we met was incredibly polite, respectful, and always greeted us with a genuine smile. They are truly dedicated to making your stay as comfortable and enjoyable as possible, and their hospitality is highly appreciated. The pools are pristine, crystal clear, and wonderfully maintained, and the resort's grounds and gardens are beautiful and spotless. The aqua park is a lot of fun, but if there is one weak spot in the entire resort, it would have to be the aqua park area and the wave pool. They both feel a bit outdated and are in desperate need of renovation to match the ultra-luxury, high-class standard of the rest of the hotel. Also, the bar in that specific area is quite basic and could definitely use an upgrade in quality and service. Despite that minor point, we were absolutely delighted with our vacation. We had a wonderful time, felt extremely pampered, and we will definitely be returning to Xanadu Club Makadi Bay for our next holiday!

Everything was amazing. I had a wonderful stay.

Excellent service , delicious food , clean pools and amazing beach

The worst hotel experience I’ve ever had I was supposed to stay for 4 nights, from September 1st to 5th, but unfortunately, this hotel did not deserve a 5-star rating at all. From the beginning, there were several problems: the room door was extremely difficult to open, the air conditioning kept turning off by itself and had to be restarted repeatedly, and there was a constant disturbing noise even with the windows closed. These issues made it very difficult to sleep and enjoy my stay. Because of these problems, I had no choice but to leave the hotel on the second day. I booked another hotel, RIXOS, for September 3rd to 5th, which should also be visible in my reservation history. What made the experience even more disappointing is that the hotel refused to provide a refund for the nights I did not use, despite the fact that I left because of the problems with the room. For a hotel presented as 5-star, I expected a completely different level of quality, comfort, and customer service. Unfortunately, this experience was extremely disappointing, and I would not recommend this hotel.

C’est notre deuxième séjour au Xanadu et, globalement, nous avons retrouvé avec plaisir le niveau que nous avions apprécié la première fois. J’ai même trouvé que l’hôtel s’était amélioré sur certains points depuis l’année dernière. ✅ Les points positifs Gros coup de cœur cette année pour le restaurant Xanadu Club. Il est récent, très bien organisé et il y a vraiment beaucoup de choix. J’ai particulièrement apprécié la partie turque autant que la partie égyptienne, on ne retrouve pas seulement les plats classiques que tout le monde connaît, mais aussi des spécialités de différentes régions de Turquie. Et surtout, au niveau du goût, on retrouve vraiment les saveurs de là-bas. La propreté est également irréprochable merci a (Mahmoud). Les équipes de nettoyage font un excellent travail et cela se voit partout dans l’hôtel. Très bonne expérience aussi avec la réception. Le personnel est souriant, ( merci à Nour et Youssef ) agréable et surtout expérimenté. Quand on a une demande ou un petit souci, on sent qu’ils savent gérer les choses. Enfin, très bon point pour la salle de sport, qui est vraiment bien équipée.

Otel Her Şey Dahil konsepti ile Türkiye ve Kıbrıs otellerini aratmayan bir kalitedeydi. Çalışanlar oldukça nazik ilgili ve özenliydi. Havuzlar güzel geniş sahil, deniz ve kumsal ise gördüklerimiz içerisinde en iyilerdendi. Yemekleri lezzetli çeşitliliği yeterliydi. Müşteri ilişkilerine ayrıca teşekkür etmek isteriz. Başta Elia olmak üzere her biri taleplerimizle yakından ilgilendiler, yardımcı oldular. Ücretsiz alakart Restoran hediyesi ve geç çıkış imkanı sunulması bizleri çok memnun etti. Odalar ve tesisin geneli ***et temiz ve bakımlıydı.

【避雷預警！服務混亂，嚴重影響度假體驗，慎訂！】 本次入住體驗極差，完全不值2200+/晚的定價，和同區域另一家酒店相比，服務、細節差距巨大，嚴重溢價。 最離譜的是餐廳預訂問題：下午2點入住後立刻通過WhatsApp預訂土耳其特色餐廳，網站因姓名問題報錯，發截圖求助後酒店全程無迴應；4點跟進時，酒店承諾幫忙預訂，讓我專程跑一趟主餐廳旁的服務枱，到店後卻突然告知“新客首日不能預訂”，且該規則從未在入住時、溝通中提前告知。 後續維權時，酒店前後矛盾的溝通、推諉的態度，浪費了我大量寶貴的度假時間，原本唯一一晚的特色餐體驗被徹底破壞，雖最終協調成功，但整個過程極其糟心。 酒店硬件也一般，且服務混亂、訊息不透明、員工專業度嚴重不足，完全配不上高端一價全包的定位，強烈不推薦給追求度假體驗的朋友，謹慎預訂！

⭐ 1/5 — Extremely Poor Management Very poor organization and management. The hotel expects good service from its employees while failing to provide them with basic support, including proper staff transportation. If management does not take care of its own employees, how can it expect them to take proper care of the guests? Very disappointing and unprofessional.

A Huge Thank You to Xanadu Makadi Club ❤️🇪🇬🇩🇿 To the entire team at Xanadu Makadi Club, We had the great pleasure of staying at your wonderful hotel from August 9th to August 17th, as a family of four from Algeria: my mother, my husband, my 21-year-old daughter, and myself. We would like to express our sincere and heartfelt thanks for this wonderful and unforgettable stay. Everything was perfect: the beauty of the hotel, the magnificent swimming pool, the beach, the exceptional views, and the cleanliness and comfort of our rooms, 8247 and 8249. But beyond the beautiful surroundings, what touched us most deeply was the kindness, availability, and genuine care of your staff. Throughout our stay, we were surrounded by smiling, warm, helpful people who were always ready to make us happy and comfortable. As we say in Algeria, they truly “carried us on their heads”, meaning they took such wonderful care of us and made us feel incredibly special. We would like to give a very special thank you to Mr. Akram Hrbi, who was exceptionally kind, attentive, and thoughtful towards our family. We would also like to sincerely thank the entire restaurant team, who were always welcoming, friendly, and attentive. A very special thank you as well to the two wonderful members of staff who took care of our rooms, Mustafa Mahmoud and Mohamed Abdel Halim. Their kindness, availability, and attention touched us deeply. Our rooms were always spotless and perfectly maintained, and we will keep very fond memories of them. During our stay, my mother said to us: “This is paradise on Earth.” And honestly, these words perfectly describe how we felt. My 21-year-old daughter was extremely happy with her stay, as was my mother, and the four of us are leaving with wonderful memories that we will cherish for a very long time. We were also deeply touched by the warmth, generosity, and affection that Egyptians show towards Algerians. We truly felt a beautiful sense of brotherhood between our two peoples, and this moved us tremendously. Thank you to the entire Xanadu Makadi Club team for making our holiday so beautiful and special. We sincerely hope to return one day and see again all the wonderful people who helped make our stay so exceptional. We leave with beautiful memories, but above all, with so much love for Egypt and its people. One, two, three… VIVA EGYPT, our second country! 🇪🇬❤️🇩🇿 With all our gratitude, affection, and heartfelt thanks, The Malti Bencheikh Mebkhout Family Algeria 🇩🇿 Rooms: 8247 & 8249 Stay: August 9th–17th