Best Western Hotel Causeway Bay

It was a terrible stay at room 3207 (twin room). At around 1:30am, my cousin woke up scratching continuously and had rashes all over his legs and suffered so much anguish thinking that he needed to get hospitalization. When he turned on the lights, he saw that there were bed bugs on his bed. He immediately called the hotel reception and after 15 minutes, someone came up to inspect the bed and witnessed the bed bugs on the bed. The bed was close to the wall and there were bed bugs on the wall. That someone called the manager who said that it was probably just mosquitoes so my cousin got angry and asked him to go to our room. The manager arrived and saw the bed bugs and he didn't even apologize and didn't bother to offer some kind of compensation or partial refund for the emotional stress we experienced and for the lack of sleep. He just moved us to another room.

Traveling from Switzerland to Asia. I booked a room through Trip.com on December 31, 2024, as we were incredibly excited for our Asia trip in March 2025. I reserved a room from March 15 to March 21, 2025, specifically with a whirlpool. However, upon checking into Hotel Best Western on March 15, 2025, our nightmare began. At the reception desk, we were asked to pay HKD 6,653.21 (USD 855.83), plus an additional HKD 500 (USD 64.32) as a deposit. Respecting the rules, I paid the amount. But then we were given a tiny room, roughly 6 square meters (64.58 Square feet) in size, with a glass WC door. This meant I had to ask my wife to leave the room whenever I used the toilet due to the lack of privacy. The evening was windy and cold at 18°C. With our three suitcases, there wasn’t even enough floor space to open one and take out clothes. There were no cupboards to hang our clothing, no designated space for our luggage, and the whirlpool was covered in dust with a black ring of dirt. Fifteen minutes after checking in, I went to the reception and requested a larger room. The staff's response was, "All our rooms are the same size." I then informed them I wished to cancel my booking from March 16 through March 21, since we had arrived late (8:40 PM). However, the manager from the back office stated, “No refund.” I was shocked. When did Hong Kong hotels start enforcing this “No refund” rule? I hadn't even used the room beyond 15 minutes—why was cancellation or a refund impossible? If a product is faulty, isn't it common practice to allow a return and refund? The next morning (March 16), the windy conditions in Hong Kong worsened. Inside our room, we could feel the cold wind blowing through the door and glass windows. You might wonder, "Where was this room located?" It was positioned on the roof of the building, resembling a “cottage.” Frustrated, I moved to Harbour Plaza North Point, booking through Agoda. This hotel provided proper services—a wooden WC door, a clothes cupboard, and a much more comfortable environment. Now, this is what I call a hotel! And to top it off, it was cheaper than Best Western. I paid only HKD 2,718.50 (USD 349.69) for a stay from March 16 to March 21, 2025.

Im general, everything in my room was clean. The view is stunning and the location is also very good.

It’s good, comfortable and close to the central city area. nice👌🏻

Convenient to MTR station, a lot of restaurant , Times Square , hysan , a lot of shop and shopping mall

Good condition and services Very clean and comfortable and high efficient for special orders Easy transportation for MTR, tunnel bus, So many Shopping centres and food centers All things are supplied in the room so enough. But there have only two clothes hangers are not enough for winter use, or hanging clothes after washing clothes. Times up must be left and locked the door is not a goid service. Long queue for check in. One receptionist is not enough, and low efficiency. Check in time have no earlier, and late 15 minutes too. But check out time do not allow more time to leave. Conclusion, check in and out time is not good service.