The Ritz-Carlton, Hong Kong

I am a regular guest of The Ritz-Carlton and have always enjoyed my stays. However, I am writing to share some feedback regarding my recent multi-night stay, which unfortunately fell short of expectations. While the view remains absolutely beautiful, I noticed several issues during this visit: One of the two bathroom sinks was clogged and unusable. Housekeeping did not replenish the amenities during my stay. I noticed the welcome fruits were missing, and overall, the standard of hospitality felt lacking compared to my previous experiences. As someone who loves staying at your hotel and wishes to return, I hope you will look into these matters for future improvement. Thank you for your attention to this feedback.

Stayed a night here as we transit through Hong Kong to fly back home. The service was outstanding. They went above and beyond my expectation for me and my husband's 7th anniversary. Not only they decorated our room with a banner and balloons. They also provided a chocolate cake. The welcome amenities were great, we receiced a few chocolates and a bottle of wine. In room dining was great. The hainan chicken rice was sooo good! The lounge access was definitely worth it. The check in experience was comfortable. We arrived early around 11 am. We sat at the lounge as they prepared our room and enjoyed the light lunch they provided. They let us check in to our room early. Everything was great here, I don't have anything negativeto say about my stay.

Having been to HK multiple times in the past and wanted to experience the Ritz as it’s the tallest hotel in HK. We were disappointed that the requested sea view room was facing the ocean no doubt but towards the inland New Territories direction. It also had a view of barges and crane boats below that looked unsightly. However having window seat tables at breakfast cafe made up for it and the night time view at the bar was great. It was indeed a worthwhile experience staying on 110 FI!

Nice view but the facility is a bit old. The bathroom plumbing system seems to be weak. Hotel staff are friendly and attentive.

beautiful and wonderful view …. The top and best view in Hong Kong

Amazing view from the tallest building in Hong Kong. Swimming pool and jacuzzi on the 118 floor are great. Delicious breakfast with a wide selection of international and local dishes. Service was fine. I would recommend staying there.

Excellent,good service,very nice food and facilities,absolutely will come back 

We stay in harbour view room with the excellence view of victoria harbour and can see SOL from the room. The meal in club lounge is great and service is very excellence. The location is convenient direct access to ICC mall and 10 minute walk to Kowloon station, also airport express.

Tremendous view. Really convenient for shopping.