Xincheng Hotel

Our family—two adults and one child—chose this hotel while transiting through Hohhot, deceived by the pictures online. Upon arrival by taxi, the entrance was so confusing that even the driver had to ask the staff for directions. But, surprise! The staff didn’t speak a word of English. We had to drag our luggage quite a distance until a kind Inner Mongolian guy helped us. Yet, no one even attempted to assist with our bags—so much for hospitality. TRIP.COM advertised a "limited-time discount," but judging by the experience, the original price must have been an absolute joke. At check-in, a young man with glasses at reception greeted us—not with warmth, but with a cold, arrogant demeanor. He took my passport and refused to return it on the spot, insisting he’d bring it later. Sure enough, when it was finally returned, the outer cover was torn. Did anyone apologize? Of course not. The room? Let’s just say it wasn’t exactly impressive. It had an old, formal look, with a wardrobe fit for business attire, but overall, it felt outdated and dusty. The curtains hadn’t been washed, making the air inside unbearably dry and uncomfortable. On the bright side, the amenities were well thought out for light travelers—comb, razor, foam, toothbrush, and so on. At least they got that right. Sleeping conditions? Not the worst. The mattress, pillow, and blanket didn’t feel awful, but let’s talk about the real issue—smoking. Instead of fresh air at night, cigarette smoke poured in through the window, turning the room into an ashtray. Perfect for a family with a child, right? Now, onto breakfast—this was the one redeeming part of the experience. The staff at the entrance still couldn’t be bothered to smile, but at least the breakfast service was well-organized. The chefs, wearing proper hats, looked professional and responsible. The serving staff actually introduced the food, and the head chef moved around, personally checking the food quality and adjusting portions. The coffee was surprisingly good, and I liked being able to customize my soup. I had tomato soup with tripe and intestines—delicious! Finally, check-out. A different receptionist and the manager actually asked about my stay. I attempted to explain, but judging by their reaction, I highly doubt they understood me.

好巧不巧，大家都是機關事務系統的，還未入住就自然產生了好感！酒店自然環境優美，管理規範，離市區內的各處景點也不遠。國賓11號樓辦理入住的前台服務人員，禮貌，熱情，周到，有求必應。客房部經理張雅南親自把我們送到房間，並介紹了房間的相關設施和送上歡迎水果。房間內的面積比較大，設施雖然有點年代，但是保養的依然很好，各處細節滿滿，給人一種賓至如歸的感覺。早餐目前是套餐，價格公道，口味不錯。下次來呼市還會選擇新城賓館。

老五星酒店，服務優質！這個優質是説人性化。有温度，善解人意！雖然整體老舊了，但是位置優越，房間温暖安靜。正好孩子考試還特意給延遲退房。還是老牌酒店服務好