Canopy by Hilton Hangzhou West Lake

Service and attitude were generally good. Staff is quite young and a bit raw in terms of service delivery but appeared motivated. Reception check-in is generally aloof and distant. Facilities new and clean. Food and bar menu very limited. My only unpleasant experience, bartender at the lobby bar, was quite rude and even borders on condescending when we were ordering our complimentary cocktails on our first night. First time experiencing such poor service and was really shocked. It is very short when measured by any bartendering standards, china or internationally. IMHO, the weakest link in its service staff. Attitude only improved when we ordered additional non complimentary cocktails. The concierge and restaurant manager were excellent and very helpful, performed admirably in terms of service and customer interaction. Detected smoke odour around lift lobby vicinity in wee hours of morning on first night, but it may be an isolated incident.

nice view

Check in waa smooth. One of our family member arrived early and Amos was able to give him an early check in. He was helpful and efficiently answered our queries. Joey and Miss She helped us with our travel arrangements. They immediately contacted us that we left our phone in the room during clean up We were impressed with their professional and prompt response. Rooms were clean and had most of the amenities. We stayed in 2 deluxe twin. Will definitely return to stay.

Great amenities , hotel is clean and excellent service . Walking distance to Westlake . Highly recommend

We loved our stay at the Canopy by Hilton in Hangzhou. We arrived at 15.30 but needed to wait 30 minutes for the room to be ready. The room is fantastic, really stylish and clean. All staff in the hotel were very helpful and attentive, especially the cleaning team. We really enjoyed the free cocktail available in the bar in the evening, this was a great touch! The staff were accommodating about leaving our car in the car park until 8pm. The only fault in the whole experience was breakfast.y wife and I both ordered from the A La carte menu and my wife ordered noodles and I ordered eggs. My wife’s noodles arrived in 5 minutes and my eggs took nearly 40 minutes. Naturally we were frustrated and the staff explained this was because they were waiting for other egg orders to be able to cook together in a batch. This is not how breakfast service works because I wanted to enjoy breakfast together with my wife and to get out and enjoy Hangzhou as soon as possible. This is especially frustrating when the restaurant was not busy as we arrived early at 7am.

Nice hotel. So pretty and modern interior design. Very convenient to go shopping and West Lake. Highly recommend to stay here.