Merchant Marco Hotel

I thoroughly enjoyed my stay at the Merchant Marco Hotel in Hangzhou and would happily stay here again. The location is excellent, within easy reach of West Lake, the metro and plenty of food options. In fact, I could even spot the hotel from Bai Causeway while walking around the lake. The hotel itself has a wonderful Marco Polo theme which gives it a bit of character. There is a statue of Marco Polo in the foyer, artwork and statues in the rooms, a common area with information about his travels, and even the elevators, restaurant and viewing area on the top floor continue the theme. It was a nice touch and made the hotel memorable. The room was spacious and comfortable, with a comfy bed and everything I needed. The reception staff were friendly and professional. One receptionist in particular had a remarkable memory, a lovely smile and made guests feel welcome while remaining thoroughly professional. One unexpected highlight was the free laundry. The self regulating washer and dryer actually worked as advertised, sensing the load and adjusting the cycle times accurately. The wash took around 36 minutes and the dryer 38 minutes, the first time I've encountered machines that genuinely got it right. Overall, this was one of my favourite hotels of my trip to China with a great location, plenty of character, practical facilities and friendly service. Highly recommended.

Wonderful stay at Merchant Marco. The BF is very delicious, facilities are complete such as gym, laundry room, viewing decks. We got room upgrade. Staffs are very helpful, and ms Yuan at the front desk is very nice too. Thank you all.

Everything was great! The staff were friendly, and the breakfast had so many choices.

It’s very close to the lake, public transport including metro and bus. I recommend it and consider back again if I come to Hangzhou.

Ms. Dai is very helpful during our check in process and she gave us a very beautiful mug. The hotel has a very good location, good breakfast, clean room. Very recommended for leisure trip

Very good hotel, hight recommend ,miss dai very good

This hotel is conveniently located close to the lakeside commercial area and west lake. The rooms are clean and hygienic ,and the hotel lobby is bright and inviting. The restaurant has a nice ambiance and offers a wide variety of local snacks and dishes. The rooftop garden provides excellent views of west lake.

Well maintained old hotel. Upgraded with smart toilets and also bidet which is awesome. Breakfast has plenty of options and there is a rooftop with great views of westlake aka Xihu.

Saya sangat puas karena fasilitas semua excellent. Staff resepsionis selalu tersenyum dan sangat membantu. Especially Yuan, Li very helpful and support with all my question about Hangzhou. Saya mendapat upgrade kamar... Terimakasih Merchant Marco