The Serene House

True to its name, The Serene House is a peaceful and quaint hotel that feels more like a villa community than a standard hotel. The staff are incredibly accommodating, and the rooms are both spacious and clean. Location wise, it’s perfect. Just a short stroll away from the quieter side of West Lake and very close to Longjing Village, which is a must-visit if you love tea.

Helpful concierge who made our trip much smoothly! Thanks for the free uplodge for one of our room. Breakfast menu changes over our 3 nights stay. Do note is a low rise building without lift which can be avoided if you booked/required for the first storey. Bed is on the hard side for superior room but ok for family room. Overall is a very clean and well maintained place to stay.

I’m a solo traveler and this village style hotel truly amazed me. The village itself is at a great location in the city, between Lingyin Temple and the West Lake, making all trips extremely convenient. The style of the hotel is very unique - stylish building blocks with very new and advanced facilities. The staff are friendly and welcoming, and the overall vibes are peaceful and quiet, especially at night, making the hotel a great choice for family visits. Rooms are spacious and very clean without a doubt. I genuinely had a wonderful time here and will definitely come back again!

Lovely staying close to West Lake...quiet, listening to birds chirping in the morning. Ate in the hotel's restaurants which was more than enough for us.

As an overseas traveler, I chose to take a DiDi to the property which I highly recommend given the hotel's location. Although it is somewhat secluded and surrounded by greeneries, seems to be exactly why it is called “Serene House”. The property is situated within a local residential community, you’ll be able to catch a glimpse of their daily lives and maybe that could be the reason why the Chinese name of the property is called 大家的家 - “Everyone’s Home”. The service was excellent from start to finish. The check-in process was smooth, and the staff member who escorted us to our room was warm and attentive. She took the time to walk us through the room’s features and explain the complimentary amenities, which made us feel genuinely welcomed. The in-room entertainment was impressive. The IPTV system offered a wide selection of channels and content, including information and highlights of popular attractions around Hangzhou, which was a thoughtful touch for visitors. The room itself was spacious and comfortable. The only drawback for us at that point of time was the presence of mosquitoes and flies, which is somewhat understandable given the property's natural surroundings and the wet weather during our stay. Breakfast is served at a nearby building and offers a decent spread. There is also a free for all laundry room available for guests, though you may need a bit of luck to use the machine. One particularly enjoyable feature of the area is the abundance of rental bicycles available right outside the property. You can rent one and cycle to a nearby popular Green Tea Restaurant (绿茶). Overall, I truly enjoyed my stay and my time in Hangzhou. After spending hours outdoor, I would return to a peaceful and comfortable room at the end of the day.

Fantastic area within the West of West lake which is siting in the middle of the green nature reserve. Extremely close to botanical garden and a short bus ride to the fenglin temple. Customer service is excellent with a really good selection of breakfast. It’s a very boutique hotel with very good facilities. Would recommend coming here again.

Lovely hotel and service. It’s very interesting as the blocks of buildings are amongst the residents. We got free upgrade to a bigger room - King sized bed and a single bed (somewhat like a junior suite, family room 母子房） with a huge bathroom (shower + toilet) and a bathtub. Service & room is Fabulous. 10/10. Our room is on 2nd floor, they hv butler to carry out luggage. 24/7 service. Has a v Pretty reception area. It was really cold but it has great heating system in our room. (Early March still v cold) I think if we come in Spring , warmer season it would be fun and good to explore.

Great service 10/10 room cleaned / delicious BF / staff very helpful / definitely recommend be back soon.

Great location, close to the lake, very friendly and helpful staff, room was very spacious and clean, comfortable beds, lots of amenities, delicious breakfast, we found here all we needed, would recommend to others