Song Hotel Guilin

The hotel was relatively new and staff members were responsive. However, for similar price, we usually get a lot more value-add services from peer hotels. For example, the butler service would have proactively checked in on us and offered turn-down services, which was not the case here. While there were supposed to be a range of amenities, like singing bowls etc., most were unavailable. Nor were there gym or pool open. The restaurant was quite slow to serve, despite there were only three tables. Given the location is a bit remote, this made staying unexpectedly boring. If you were expecting a staycation, I wouldn’t say this is the right place. Otherwise if just a quiet place to chill for a night, maybe.

Kind of far from train station but it was totally worth it. Located between mountains, very cozy place. Perfect to escape from big city stress. Nice breakfast, lake with boats, swimming pool and gym. Not far from local landmarks.

staffs are very friendly, Sierra Jiang, the manager is very professional, Quiling Ma, the front desk and Demon Li, the concierge guy and other team were all great team. Resort is real serene and peaceful place to escape from crowd. Buffet was all great. great value to families.

Resort is very beautiful, location, scenery and style. Only problem is lack of customers which probably led to low staff, restaurants and activity. Staff are very friendly though and bed quality is one of the best we have used during our holidays. Water pressure in bathrooms are not strong enough and low supply of water, tea, coffee and toiletries. Spa was mediocre. If the above software can be improved, we don’t mind going back again.

酒店整體環境很好，早餐也不錯，房間乾淨，前台服務非常好，入住當天迎賓沒在，我們自己推行李找到前台，由於沒有前台指示牌，走了一些冤枉路，抱怨了幾句，前台一個姑娘反覆道歉，非常誠懇，真是一個好員工，忘了問她的名字了，有了她的服務，一切不愉快都煙消雲散了，中餐廳也不錯，菜品口味也很棒。感覺服務人員少，把他們忙的不亦樂乎。

第二次和朋友選擇宋品入住了，房間設施維護的很好，園區景色很美，足不出户就能體驗到桂林山水，並且三個樂園近在咫尺，每天可以無限刷園，電瓶車接送也很及時，中午天熱還可以回房間休息，短期旅途遛娃寶藏地，酒店工作人員都很禮貌熱情，特別是蔣偲偲經理，處理問題及時到位，讓我們一行人有一個美好的假期，唯一不足的是之所以選擇宋品就是希望能躲避人潮休閑旅行，但入住率不足的情況下會和施柏閣合併使用泳池及用餐，入住體驗會打折扣，希望酒店能及時改進開放宋品住客的專屬區域