Suite Hotel Jardins Da Ajuda

Lo peor es la limpieza, el mal olor de la habitación y poca amabilidad y atención por parte del personal de recepción. Necesite hacer más de cinco llamadas por teléfono desde España para conseguir que encontraran a la persona que hacía las reservas de la cena de Noche Vieja.  Para no volver.

We were staying at this hotel for 2 weeks.In the second week I was lying on a sun bed around the empty pool (no water). I decided to go to the outside toilet instead of the inside toilet near the reception. I approached the concrete step into the toilet & put my left foot down on it,my foot shot from under me & I hit the floor.My left knee was out of place & I tried to put it back.I then tried to raise myself but I could not. The step had been wet & greasy & I slipped on it. The 2 gardeners came to my rescue & called the staff who then called for ambulance.Eventually 3 paramedics arrived & put me on a stretcher.I was then lifted into an ambulance & my partner came with me to the local hospital.7 hours later I was diagnosed with a ruptured Quadriceps tendon (very bad injury). I was put in plaster from thigh to ankle & discharged.I was put in a taxi & went back to the hotel. No crutches or wheelchair. Fortunately one of the doorman/security found me a pair of crutches & the hotel wheelchair.Top man who saved the day. During the next 4 days,not one person from management came to see me or even speak to me as I hobbled about the hotel.The following day after the incident a yellow hazard sign was placed by the toilet.The Jet2 rep said that a rubber mat should be placed outside the toilet. In short,please be aware when you go to this outside toilet.My slip has cost me dearly in terms of an operation to re-attach my knee cap back onto the tendon.6 months rehab & regular physio to be able to walk again.This happened on the 13th of Jan 2025.As we left the hotel on the 17th I was given an envelope containing the accident report by a receptionist not management.It read "Mr Russell informed reception that he had slipped".That was the extent of the management involvement. I did not inform reception at all,I was on a stretcher heading towards the ambulance & hospital.It must have been staff who informed them. So there you have it,tread carefully if you use the outside toilet. Cheers.

Booked here for 2 nights price seemed reasonable. Hotel Entrance was half closed off on arrival we pulled up outside in the Drive not sure if it was the Right Hotel NO sign above the Entrance. We were told valet parking! In reality we were told carpark was round the corner unfortunately 😕 we didn't get our luggage out of the car while infront of the Hotel , what a Treck to get back to the Hotel with luggage. This is a very poor 3 star if that, very dated and dirty rooms felt unclean and Bathroom corridors smelt awful of sewage . We had a terrible problem with Ants in the kitchen area in our suite Reception obviously are well prepared as only one can of Ant spray, Reception rang our room asking for the can back after 5 minutes my husband took it back then ended up following her back upstairs to our Neighbouring room so obviously a big problem. As we said very dated on having a walk around the outside of the Hotel we realised they are actually rebuilding it bit by bit as half Reception is all boarded up and left hand side of the building is a building site old front still there see pic. We can see once it's been rebuilt it will be lovely and modern. In our opinion not a place we would ever go back as it stands now. Breakfast was OK but nothing to shout about glad we were only there 2 nights it was more than enough could not wait to leave. On a good note location good near a shopping centre lovely walks around the Seafront but all very hilly if your not fit .