Madeira Regency Club

This is an excellent hotel in a great location. It is among a handful that are not too far from the centre (on the edge of the "hotel district"), have a high-up view, and have direct access to the sea. Our room was spotless, the bed acceptable, and the view wonderful. I really enjoyed being able to see the port and to watch the ferry and cruise ships come in and out. The terrace/bar on the rooftop is a great feature, while the pool down by the sea (connected to the main hotel by a footbridge over the road) is good for proper swimming, and there is access to the sea from there. There's no beach, just steps down, but it's very unusual in this part of Funchal. It's not perfect. The lifts are poorly lit and the floor numbers on the buttons are in black so you have to peer carefully at them. Our room was also lacking lights. The wall behind the bed is black which doesn't help, and there's only one main downlighter in the room, plus a small light on the desk, a dim standard lamp, and fancy LED lights next to the bed which are too dim to read by. Additionally, the bathroom has only a short rail for towels, no shelf in the shower for bottles, and the hotel doesn't provide conditioner, body lotion, etc, just soap. The soap dispenser in the shower is a wall-mounted squeezy thing like you'd find in a Travelodge! Overall, the benefits greatly outweigh the drawbacks. We would definitely stay here again, and I would ask for the same room (804) because it's high enough to get a super view and the balcony is angled towards the port.

From arrival to departure the whole experience was superb. The welcome, the staff, the lovely aroma throughout. The facilities, restaurant and bars and the great location. Absolutely top class and lovely to be able to share that directly with Ricardo in the elevator between floors!

Staff very helpful.... housekeeping excellent...food excellent..... altogether lovely hotel... amenities very good....great you can get food or drink at anytime....rooms have lovely space ..bed and pillows excellent...easy parking if you hire a car

Stayed at the hotel for seven nights and thoroughly enjoyed the experience. The hotel is really modern, in a really good location just at one end of the port. Admittedly it’s on a hill but then again what isn’t in Madeira. Pool area and the bar/restaurant at the pool were fantastic. It’s also really accessible as there’s a lift down from the main hotel. I appreciated the little personal touches and the staff really went out of their way to make you feel special. Loved our stay and will definitely be coming back.

I chose this hotel as it was well located, being close to restaurants and supermarkets and a 10 minute walk into town. I spent each day out of the hotel exploring Madeira so did not use any of the facilities. I also did not eat at their restaurant as there are so many excellent restaurants in Funchal. The staff were all friendly, from receptionists to the breakfast staff to housekeeping. The room was a good size with a comfortable bed and I slept well each night I was there with no noise from outside or from fellow guests. I did not have a suitcase rack, however, and when I enquired about this I was told that my room was too small. The room was much larger than (3 star chain) hotel rooms I have stayed in in the UK and Western Europe which all have suitcase racks as standard. Unfortunately, despite my request this was never provided so I had to leave my suitcase on the chair for the 5 days I was there. As such, I could not use the chair at all. Providing a kettle, cups and a bottle of water without tea and coffee was also very odd and not something I have encountered before. There was a notice advising guests to purchase these items from the hotel. Considering that teabags were freely available at breakfast I doubt that anyone would have purchased them! The shower had good water pressure but the half door meant that water splashed onto the bathroom floor, soaking the mat which made no sense. There was also no shelf in the shower for my toiletries which was inconvenient and not expected of a 4 star hotel. On my last day I returned to my room after a day out to find that my balcony door had been left open! I only realised this after some time (with the AC on) when voices outside appeared very loud. I have no idea why the cleaner opened that door in the first place, and being on a lower level I could have been a victim of theft which I thankfully was not. I urge management to train their housekeeping staff properly. I have never encountered a balcony door being left open at any of the hotels I have stayed at anywhere in the world. The hotel had a good selection of breakfast with hot and cold options as well as a variety of pastries. Given the variety of amazing fruit growing on the island the breakfast fruit selection was stingy. What I thought was orange juice on my first day was not freshly squeezed but something that was orange flavoured so I did not try any of the 'juices' again as fruit juice in a 4 star hotel should be actual fruit juice and not an imitation. I also requested an omelette on a couple of the days I was there as I saw another lady ordering one. I doubt that many of the guests knew that they had the option of requesting eggs cooked to order as it is not publicised and I had to approach a staff member to request this.

Another fantastic holiday at the NEXT hotel, the NEXT hotel has become our default choice when staying in Funchal. The staff are so welcoming & helpful during our stays. Would definitely recommend to anyone visiting the city of Funchal to stay here.