City Hotel West

Nice stay close to Bahnhof

Not goodddddddddddddddd

ตั้งใกล้กับสถานีรถไฟแต่ว่าอันตรายมากครับมีแต่คนติดยาเสพติดตามหน้าโรงแรมสะอาดสะอาดสะอาดครับแต่ไม่ค่อยเก็บเสียงเท่าไหร่ราคาก็โอเคครับ

極力不推薦，酒店在法蘭克福最亂最危險的街區，樓下全部都是***、流浪漢、土耳其**聚集地，十分危險，而且酒店設備老化，衞生狀況堪憂，濃重的羶味

I have booked the hotel for October over a month ago (in August). The hotel just cancels my booking a week before the check-in date, with no reason. Think twice before you book, which may cause you troublesome!!!

We booked this hotel on a non-refundable basis via a 3rd party website. I was aware that the area was reported to be 'a bit rough' but that's an understatement. Of course this isn't the fault of the hotel but others that are considering this hotel need to be aware that the area this hotel is in is VERY rough. We arrived around 2pm and even at that time there was a drug addict injecting himself right outside the hotel door! It was like this all day & every day. We stayed with children so this was a big worry, always looking over our shoulders & having to walk on the road instead of the pavement. Regarding the hotel itself, upon arrival we saw that the 3 stars on the Hotel sign were covered up, obviously they are not allowed to say they are 3 stars, because they clearly are not. The one good thing about this hotel was the man at reception who was very friendly. The room itself was in a pretty bad state. Definitely not cleaned to a high standard. Shower head disgusting, tiles hanging off, window handles missing, various power outlets not working, fridge not working, TV not working. At least the bed covers were clean & beds quite comfortable. We noticed that it is not possible to book a room directly on the City Hotel West website. When you try it says 'Hotel is not active'. That was a concern to us after we had already booked via a 3rd party. I emailed the hotel but never received a reply so I finally called them to confirm our booking. There is obviously a reason that bookings cannot be taken on their website. To conclude, the hotel cannot do anything about the location, but they can & should do something about the maintenance of the rooms. Many things do not work & they are not very clean at all. 100% advise against staying here