Travelodge Edinburgh Park

From the beginning they did not serve us well. We had to cancel a night because our flight was cancelled and they treated us badly by email before we arrived. They did not refund us the amount for the cancelled night and they also charged us 10GBP for modifying the reservation. When we arrived at the hotel in the afternoon after the first day, we found the beds unmade, dirty cups not replaced with clean ones and the window open, so it was quite cold. When we told them at the reception they didn't say anything to us, they ignored us.We also left our bags after checking out, even though we were told that they could be stolen.

Hotel staff were nice when we located them. We didn’t eat in hotel so can’t comment on food. Stay was ok, would have been better if rooms had been dusted. Walls and shelves very dusty.

I would not recommend staying at this particular Travel Lodge. We stayed one night (Oct 24) at a total cost of £180. The staff were amazing, despite the obvious difficulties they were having to deal with. The night we stayed, 85% occupancy of the hotel was emergency housing for the local council. When I contacted Customer Service re our experience (which was not great) we were told “we as a company want to help wherever possible. This includes helping in charity events for the British Heart Foundation or supporting the local council should temporary accommodation be needed for those who are less fortunate. We believe that everyone has the right to a comfortable experience no matter what their circumstances are and we would not discriminate against a guest depending on the situation they have been placed in”. And, yes of course, I agree, providing it does not then adversely impact upon guests that are paying a significant sum for a hotel stay, where they would expect the stay to reflect the normal environment of a quality hotel (not a hostel). It would be helpful if the company made it clear on their website which hotels are being used to support local authorities with temporary accommodation. That way, tourists/ holiday makers can make an informed choice of whether they want to make a booking or not. And... contrary the Customer Service Advisors tone, and assumptions, we are not discriminatory or unsympathetic to anyone who is less fortunate, however, we do not expect to pay £180 a night to holiday in an emergency/temporary accommodation facility.

First stay at this particular hotel and was very pleased with it. It's a bit further to walk to the tram but its next to a pub and in a quiet residential area. Staff are friendly and the hotel and rooms are clean and well maintained. There is a cafe bar area as well if you want breakfast.

Nothing fancy, but clean and comfortable, with hardly any noise despite my room facing onto a busy road. Very friendly service. Checkout and breakfast provided much later than usual in hotels. Food plain but good.

Not what we were expecting. We have stayed at this hotel in the past because of the location, rooms, parking and pets allowed. We were happy with the hotel. Hotel obviously being used to house people now. Not what we were expecting on our holiday. Not a holiday vibe.