Ramada Plaza by Wyndham Dubai Deira

This front desk staff member named Shafali is, without a doubt, the worst I have ever encountered in all my travels. When we first handed her our passports, she was flirting with a male security guard and chatting with her male colleague, showing a dismissive attitude throughout the entire interaction. There was no greeting, no polite language—she only spoke in single words like "passport" and "second passport," which came across as highly unprofessional. When we requested a second key card, she outright refused without any explanation. What made it even more frustrating was that I had clearly stated "two separate beds, please" in the special requests on Trip, but upon entering the room, we found it was a double bed. She hadn’t even bothered to confirm my request! In the end, we had to ask the housekeeping staff to convert the double bed into two single beds on the spot. After a long and tiring journey, we had to wait another 20 to 30 minutes for the housekeeping staff to make the bed, which was a complete waste of time. Since she refused to provide a second key card, we had to go back downstairs to ask a male front desk staff member for an additional one, further wasting our time. In contrast, the housekeeping staff on the sixth floor and the security guards downstairs were very friendly and provided excellent service. However, the hotel facilities are quite outdated, and there was a strong unpleasant smell near the elevator exit. The breakfast options were limited and not particularly tasty. On the positive side, the hotel is conveniently located near the light rail station and the airport, making it a suitable choice for travelers catching flights.

I had the pleasure of staying at Ramada recently, and I can honestly say it was one of the best hotel experiences I’ve ever had. From the moment I walked into the lobby, I was greeted with warm smiles and exceptional service. The check-in process was seamless and quick, with the staff offering me a refreshing drink while I waited for my room key.

Very good central location if you dont mind the traffic in that area. Food outlets many, grocery nearby & metro is next to it, very convenient