Citymax Hotel Bur Dubai

Service excellent and clean room. I am so happy stay this hotel and shall come again because it's also convenient for me to find foods.

cently stayed at CITYMAX HOTEL in burdubai , and overall, it was a pleasant experience. The location is fantastic—close to major attractions and easy to access. The room was clean, well-maintained, and equipped with all the essentials. The bed was comfortable, and I appreciated the modern decor.

Terrible customer service. Had to stand in queue for half an hour for check in. Then the receptionist asked if i have booked twin bed i said yes. But it would be great if you can give me double bed. He said cancel the booking we dont have double bed. I said i am ok with twin bed if you dont have double bed. He again said cancel the booking. I got frustrated like while check in he told ne 3 times to cancel the booking. Finally I said why you forcing me to cancel the booking he is like you want double bed. I said I didn’t demand for it you are asking and i said yes i booked twin bed but if you have double bed that would be great. But how can you tell me to cancel the booking 3 times while check in. Terrible service Never going again