Sofitel Dubai the Palm Resort & Spa

I would like to share my honest feedback regarding my recent experience at the hotel. While there were positive aspects, there were also significant concerns that impacted my overall satisfaction. On arrival, we were disappointed to find that the sea view room we had booked was unavailable. However, the receptionist, Malsha, was very courteous and resolved the issue by providing a room upgrade and a late check-out, which we appreciated. Additionally, the food quality was good, and the dining experience met our expectations in terms of cleanliness and taste (Thank you Daniel for your kind dining services). Unfortunately, several issues detracted from our stay. First, our key card was not updated in the system by 12:00 PM the following day, resulting in us being locked out of our room. More concerning, the cleaning supervisor entered our room without prior notice while my family members were asleep and while I was only partially dressed (wrapped in a towel). It was highly unprofessional for the supervisor to be unaware that the room was occupied, and this breach of privacy was unacceptable. When I raised these issues with the staff, the response was limited to an apology, with no further resolution or compensation offered. Given these incidents, I do not plan to return to this hotel in the future. While the staff’s initial efforts to accommodate us were commendable, the lack of attention to guest privacy and key card management significantly marred our experience.

Best place for staycation

The resort is huge with plenty of facilities to entertain the kids. My daughter have plenty of fun at the kids club and the various pool. The spa facilities is good too but the masseur I had definitely is sub standard.