Hyatt Regency Dongguan

The Hyatt Regency Dongguan offers a very comfortable and relaxing stay, and the staff’s ability to communicate in English was a big plus, making everything more convenient. I particularly enjoyed having breakfast outdoors while watching the sunrise—it was such a serene and memorable experience. The staff went out of their way to accommodate this request, which I truly appreciated. The breakfast itself was decent, with a nice variety to start the day on a positive note. However, one downside was that no one assisted me with my luggage. My room was quite far from the main reception, and dragging my suitcase all the way across the carpeted floors was a bit frustrating. Despite this, the property’s design and ambiance were wonderful, offering a peaceful and quiet getaway. With a little extra attention to guest assistance, this could be an even better experience.

I will start with positive: service is always excellent in this hotel, everyone who works there do their best to help and arrange guest’s needs. We loved the choices of restaurants, food was excellent, cocktails at the bar were delicious, spa area with sauna and swimming pool was great and clean. Garden and green area around beautiful. Negative: in our room the shower was not very clean, large ball or black hair was stuck on the wall of shower. When we got our room service order, ripped off leg of cockroach was laying on the tray next to the plate of food. We asked for an extra bed for our son, they brought a bed that was more a torture device, the wire spirals from the mattress was coming up and digging into the back when laying on this torture bed. My son could not sleep on that bed, no one could. And we ended up sleeping on one bed 3 people, it was not comfortable at all. Another thing, we have noticed that guests at the pool are allowed to spit into the main pool water. One guy rinsed his mouth and gargled and spit that water in the pool where people are swimming. It absolutely disgusting. It need to be forbidden to do in public pools.

Great weekend getaway. Lake view room has a large tub my daughter made good use of. We used the indoor pool, ate dinner at the Copper grill, breakfast buffet and lunch at the Chinese restaurant. Top notch hotel!