a&o Köln Neumarkt

The location is just okay but it’s clean and nice kitchen

Friendly staff & very clean. Will book again in future. Recommended.

Safe good location but room was not that clean especially toilets

Our experience was generally positive. The room size and bed comfort were good. The bad experience was that there was a lot of noise from the adjacent rooms. And some other guests were very noisy late at night. I don't think the accommodation management was very concerned about this issue.

The bedsheets provided all look clean but the bed frames are covered in dusty so don’t believe they clean the frames at all just change the sheets and covers. Toilet and shower rooms are separate which is great when you have to share. The shared rooms don’t have hair dryers only the female ones do. Walls aren’t that soundproof so you can hear the elevator opening and closing but nothing ear plugs can’t fix.

Hygien, room, bed, quietness everything was great except that I got this problem with the receptionists. So I did explain to all the receptionist (that I saw-because I understand they work in shifts) that I lost 2 luggages due to the airline's mistake and airline will send them to this hostel where I would be staying (for 1 night only). I explained that if someone sent luggages here, please tell me asap because I needed to catch a train to Amsterdam the nextday noon. Imagine 35kg of personal belongs just dissapeared, I didnt have toothbrush, clean clothings.... I reminded them everything 3-4 hours when I saw a receptionist. After almost 27 hours of waiting in worry (which made me cannot enjoy the city), I talked to one receptionist to please check 1 more time becauze the airlines mailed me that they did send to the hostel at 4:30pm in the day I checked-in hostel, (only 4-5 hours after my flight time), she let me go it the luggage room and my luggages were there the whole time! So I waited in pain for 22 hours for nothing. I think it would be a bit obvious when 1 guy in delivery company uniform went in with 2 luggages and said "this is from one of your customer." But the receptionist just forgot it quickly and didnt tell me. I had to change a lot of my plan and I was feeling terible and stressful with the waiting and fear of lost luggages. Beside that, the condition of rooms, facilities, warm water, sound proof windows were great.