LStanley
16 серпня 2024 р.
19 - 22 July 2024
My family checked into InterContinental Hotel at the New Century Global Center, Chengdu on 19 July 2024. This was exactly the time of the microsoft global outage affecting computer networks and systems, but we were well received at check-in by Mr. Sean who, despite the system difficulties, managed to ensure a smooth check-in experience. Due to the global outage, another individual - Mr. Sunday Wang - awaited us at our designated block’s elevator as he had to personally open our room using his employee assigned room card. To compensate for the inconvenience, welcoming fruits and bakery snacks were delivered to the room much to the delight of our 2 kids. As always, rooms were well kept and fresh.
One particular individual my kids look forward to seeing everytime is Ms. Sunny. Sunny ensured we had a fine dining experience everytime we ordered room service or went to the restaurant for breakfast. Those extra ice-creams and fruits surely made our kids happy in addition to her spending time out of her busy schedule to play with our kids. In addition to Sunny’s generosity, she made sure our last day/night of stay was upgraded to those nice and spacious family rooms on the ground floor…very beautiful rooms.
So grateful and thankful for all the wonderful service at InterContinental Hotel giving my family everlasting fond memories. Highly recommend this hotel to anyone keen on making great memories and experience professional and friendly customer service.
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