Ocean View Cancun Arenas

雖然號稱全包酒店，但餐飲時間與酒店入住退房時間不同步，定的自助午餐根本就不能吃上，28號12點就要求退房了，午餐下午1:30才開始，且酒店不予理會。雖然攜程退還了部分費用，但是整個行程計劃被打爛，費用也不相符。

lo unico malo, es que derramamos una bebida en la habitacion y no habia quien nos apoyara con la limpieza, inclusive tuvimos que bajar a recepcion por trapos para limpiarlo.

Todo fue muy bueno!!

Do not book this hotel. Bugs on the walls, stains on the floor and the bedsheet, rust on the shower head and the staff does not speak english at all. The food is bland and gave me food poisoining. We booked this for 8 nights and only stayed the first as we arrived late in the night and checked out in the morning. Horrible, would not recommend.

Awful services, filthy facilities, lack of maintenance, very low quality, there isn’t a bell person at night. They sold us a cab service but they didn't give us the service, they’ve a terrible administration, water leak in the toilet, ant nest in the room, very uncomfortable pillow, everything stinks pillows, sheets, blankets, towels,

Immediate disappointment. Dirty, outdated, check in process was crazy. No microwave, no fridge, no room service, phone in the room didn’t even work to get front desk assistance. Barely warm shower, I do mean barely, very slippery shower, only 2 towels, and no wash cloths. Food was basically the same daily, not appealing or appetizing, so we chose delivery options. After you stood in line for at least a good 15 mins or so you were able to get 2 watered down drinks pp that we’re gone in 3 gulps, and they close at 10pm, not worth it! The beach, well don’t plan on getting in here. It’s covered in seaweed, sandbags, and it smells. The ONLY good thing was the fresh French fries you could get at the snack bar. Will not recommend this resort to anyone.