Sauló by Puro

Pros: Clean room & areas, near beach area and stores. Our room had big balcony with minibar. Courteous staffs. Cons: Small bedroom

bon emplacement jolie hôtel personnel souriante hôtel propre j recommande

Nice view out to sea, decor in the rooms is clean and simple and the balcony was a good size-however there is absolutely no privacy on the balcony as you can see the people on the balconies next to you. The hotel is over priced and claims to be more than it really is. It is just an okay hotel but it is very expensive for what it is. I think it wants to be a boutique hotel but it is closer to an upmarket hostel. There is no sound proofing at all between rooms at all so we were disturbed most of the night by drunks coming back and other night-time activity noises! Nothing wrong with all of that of course but don't stay here with kids. It isn't an appropriate hotel for kids to be in - better suited to groups of people out drinking! The rooms are quite small. The shower is in the room which is hard if you want a bit of privacy while you are getting ready. The toilet door did not actually shut at all. Bed was fine, TV worked well. We ate in the restaurant which was disappointing. We seemed to be a complete inconvenience to the many waitresses that were there- there was no awareness that we were guests of the hotel, didn't care to welcome us, make us comfortable or check we were ok. They had a rather strange approach to service. We asked for small plates to eat our Bruschetta and were essentially told "no" because we had ordered all the food at the same time! Am not sure I have ever had a waitress refuse to give me a plate so I can eat my food! I didn't even know how to react to this - so we all sat there not able to eat our bruschetta because we didn't have plates!! The food was poor to be honest. The pizza base was actually wet and soggy as the tomato base had just soaked through it. We left a lot of food on all our plates and yet the waitress didn't bother to ask if there had been problems with the meal. My daughter said her pasta dish was awful so I asked for a menu to see if there was something else she might like. I did eventually get given a menu but no-one ever bothered to come back and ask what we might like so we decided against it. There is no air conditioning in the restaurant and the fans are largely ineffective so it was hotter than being outside!! They really need to give the waitresses in their restaurant some customer service training! We had to leave the hotel early in the morning. The guy on duty didn't help at all. We had kids and my mum is elderly and he didn't even help us get the door. I don't expect people to speak English but they can smile and try and be helpful. Basically, this is a slightly below average hotel with a very poor restaurant that probably does quite well because it appears decent. Don't be fooled by the images online though. It is not a boutique or friendly hotel. Aside from the guy who checked us in - who was nice and friendly - not one member of staff spoke to us in a friendly way or even smiled at us! A rather strange place. If they want to charge those prices they should be offering better service with l

super time , ok it was hot end of june, but the room AC was great, kept us comftable 30+ outside on the balcony during the day but the room statyed 19 , well located

Stunning location and very modern, clean and minimalistic rooms. You can easily reach the hotel by buss from Palma and it is a short walk from the busstation to the hotel. We felt very welcomed when we arrived and there is a lot of nice restaurants and bars in different priceranges with the sea in front of you. The bathroom was spacious and also included a nice basket of schampoo, conditioner, soaps etc which gives and extra touch. The beds were very comfortable, even the extra third one. Would like the AC to be fully working even though it is november since the room was very hot due to it's location with facing the sun all day. We didn't try breakfast or the menu in the restaurant but the pizzas looked amazing. Will definatly return!

Superb hotel by the sea and good amenities with helpful housekeeping staff. Marc at the front desk was super helpful to guiding us to the correct place to get a hop on hop off bus tour and to book our transport to the next hotel. He also pointed out good restaurants to have paella.