Користувач-гість
7 серпня 2024 р.
Hotel location was good. Relatively clean and easy to get around. However, we paid for a triple room which was described at a double bed and a single bed but the single bed was a futon and the mattress was nothing more than a bag of springs with absolutely no comfort whatsoever. Communication to sort this was sub par at best. The front desk said they’d send someone up to our room to sort it, this didn’t happen. We had to contact the front desk again and were told that they couldn’t do anything until the morning which obviously wouldn’t work because the night previously had been so uncomfortable. They offered us an extra room for the night but as a group of three we didn’t want to split and leave one person alone. We took the duvets from the spare room to pad the bed and make it sleepable. All of this was very inconvenient and anytime we dealt with staff they acted as though they knew it was an issue but did not want to try help us solve it. Due to this I highly doubt we would book this hotel again.
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