Novotel Suites Berlin City Potsdamer Platz

My stay at this hotel was not good. Many problems happened, and staff did not help properly. We arrived early at 11 AM. Staff told us to wait until 3 PM for check-in. We waited, but at 3 PM, room still not ready. When we asked, they said, “We check with housekeeping,” but nobody came back for 15 minutes. We asked again, then they gave us a room. But air conditioning in room was broken and toilet was not cleaned. We had to ask for another room again. Very tiring. The new room was okay, but this wasted our time. After all waiting, we felt unhappy. At checkout time, there was more confusion. I already asked for late checkout and they approved. But at the day, staff forgot. They said I must leave early. Housekeeping people kept knocking on door many times, telling us to “go to reception and confirm.” But reception already approved before! Why ask again? It felt stressful. I’m

Location is perfect, quiet and easy access to most attractions. The only hiccups was I was requesting of an assistance from the front desk due to hot temperatures in the room and perhaps to get a fan but he end up lecturing me about "This is Germany and our AC is centralized, nothing I can do about it" arrogantly. Being a front desk person perhaps he forgets the basic concept of being proactive and attentive to guests needs etc Overall the 4 days experience was Ok

The breakfast was good however the room description was not corresponding to the real room condition. I booked a room with three separate beds and I received a room only with two, when I asked the receptionist he said that they don’t have a room with three beds available

My stay at this hotel was great. It was clean and comfortable to sleep in. It is near shops, the Christmas market, and public transport. 10/10

The cleanliness in the room is poor. The cups are dirty with a lot of stains. The toilet smells horrible, smells like a public toilet in Europe.

It was very comfortable stay at this hotel. Location is quite good, near to many restaurants, grossery stores. Rooms are spacious. I noticed some annoying alarm sound in the room which I reported to reception and they said they will look into it. It was mild sound.