Hotel Joya

Excellent all round, no complaints whatsoever. Great location, staff and hygiene standards. Room very good with balcony and air con. Uk tv channels, everything you could ask for.

Reading previous reviews I had mixed feelings about this hotel. Then we arrived 13th nov and the staff were very rude. Reviews claim for excellent air conditioning due to having no fridge in rooms. The air con doesn’t even work. When asked at front desk how to use it (was unsure if I was doing something wrong) front desk said no air con only hot air… also mentions a heated pool. Pool was Baltic and too cold to even dip your feet in. Beds are like slabs of concrete and we were there for 6 days and by time it was home time my sides were aching, pillows were shocking (you got 1 long one and then 1 tiny lumpy thing) so my neck and back also aching. Food was bog standard, vending machines only took cash and often took cash without giving you the product. Staff again downstairs were rude at the pool bar. Cleaners were doing their rounds as early as 8am and definitely not quiet about it! Walls are paper thin and can hear everything above and next door. when asked to leave said no and carried on cleaning (wasn’t aware there was a do not disturb sign) went down to ask for the safe key which was €22.50 in total €10 deposit and €12.50 which you wouldn’t get back. Location is good or poor depending on what you come for. It is a walk to the main strip but not far to the old town. But expect a good walk for a good breakfast/meal. Bathroom layout also questionable as shower was very powerful (thank god) but shower curtain was thin and stuck to your body while washing and the water just sprayed all over the floor making it very slippy. 3 plugs to a room so brought along and extension cable but electric is powered by a key card (you’re given 2 for a room for 2 adults) so must remember to leave key card in if you want phones ect charged for the day. Sun loungers outside were also broken mostly and the sun barely reached the pool due to buildings surrounding the area (no fault of the hotels, just useful information) I didn’t see a single person use pool facilities or even sun loungers for that matter.

What an amazing hotel staff so friendly. Especially the lady who worked by the pool could not do enough for us . People have complained about the food but with it being a very Spanish hotel don’t expect British fry ups if you want that take a 10 minute walk down to the beach- it is perfectly located to take a stroll into the old town . There was plenty of room by the pool . We are already looking at booking next September and hopefully we will get a pool view this time. Overall we had an amazing time in this beautiful hotel