Hotel Joya

Good location in the town

Muy mala experiencia – no cumplen lo que prometen Reservé una habitación en Hotel La Joya .me equivoque de dia , al minuto llame al hotel Un empleado llamado Jonathan, hable con el para cambiar la fecha me aseguró que era mejor la cancelaccion y que me devolverían el dinero. Sin embargo, ni me cancelaron la habitación ni me reembolsaron. He intentado comunicarme, pero no he recibido ninguna solución ni respuesta clara. Me siento engañado y robado , Una total falta de seriedad y compromiso con el cliente. No lo recomiendo, y dudo mucho que vuelva a considerar este lugar.

This is amazing place to stay, staff are friendly, great food and drink options and in a great location. Our room was spotless and there was a huge TV with English channels on. The balcony was in a prime suntrap which overlooked the most incredible view of a carpark. We were always given complimentary drinks after a day in the pool which was a nice touch and the hotdog was the best I’ve ever tasted. The only thing that we found slightly weird was that there was a man named Dean Mike who came into our rooms at night, sat on a chair next to the beds and watched us sleep. We raised this to reception who explained it was completely normal and to leave him be, in the end he was no trouble at all and formed a nice bond with him.

Hotel was clean and tidy the beds were comfortable enough the pool was a decent temperature staff were always helpful, never tired the food and location was okay shops close by Indian take away and McDonald’s and some nice pastry places on the door step would stay again

Pros: The rooms are clean The beds are comfortable. The reception staff are friendly and helpful There is a bus stop just outside. The pool is nice and plenty of sun beds Cons: Full of very very rude Spanish guests. They will elbow you out of their way in order to get in front of you in a que. They look you up and down, specially if your dressed up to go out. One of the staff who takes your room number to seat you in the restaurant is so against the UK guests she can't help showing it in her different attitude between UK guests and the Spanish. The food is quite bland, your even given small plates so that you don't put much on it, unless the food is OK ish and you go for a second helping. Water is not included in your room or in the restaurant. It's extra. There is no translation to English on the food labels, you have to guess. Like I said, it's not very well catered for the UK guests. NO, I would not be staying at this hotel again.

Great location for both old town and new, rooms were clean and comfortable, we stayed B&B good selection for breakfast, staff were attentive and friendly, no complaints had a lovely stay and would definitely stay again well done staff at Hotel Joya it was a pleasure!