Somerset Sukhumvit 71 Bangkok

Everything was great! Rooftop pool upstairs was stunning, the room was so spacious!! I arrived very early so my room wasn’t ready, but I needed to shower after a long trip. They told me I could shower at the pool upstairs, but it’s not really a shower as in, there’s no soap, no towel (I had to ask and they had to call reception to make sure I was a customer), no real space taking a shower with your luggage and everything. It was more of a pool shower. So best is paying the night before! Other negative point was the location: way too far from BTS and food spots. It is situation close to a highway and on a streets where there’s only car parts and other auto parts shops. Not really a street food area, I had to grab bike or taxi every time I was going out as BTS station was 40mn away by walk, too long with Bangkok’s heat.

The staffs care only about foreigners, a Thai person as myself always got ignored by the staffs. When I drive into the hotel, there was no security guard at all and when I parked my car, no staffs were there to offer me help to or tell me where the lobby is. The signs were confusing. I stayed at this hotel for 3 nights, they don’t change the bedsheets or bathrobes at all, I came back to still found the dirty bathrobe I left on the floor being picked up and hanged back on the door hook. I wouldn’t trust them for the cleanliness of the room after seeing this. The room is not soundproof at all, you can hear all the sounds outside in the hallway and I can even see the light from the hallway all night so it didn’t offer me even the basic like goodnight of sleep for 3 days because all I can hear is the other rooms’ door closing sound all night for 3 nights. Even worse, the policy is no smoking but I can smell smoking everyday that I stayed here. I told the staffs 3 times but they didn’t take any action at all. Until the last night, I came back early and saw the room next to my room openly smoking in their room. Plus My room lights also all went out when I inserted my keycard, I thought my keycard was faulty so I went down to the lobby to change my keycard and complaint to the staffs about the smoking and the loud sound. They offer apologies and they said they would take action about the smoking. They even have the audacity to ask me why I don’t tell them earlier and do I know which room smoke. I’m a woman staying here alone, even if I heard or smell anything, would I dare to go out of my room to check? Common sense right? At last they resolved the smoking issues because when I went back to my room after I complained, the room next door was shut tight but I came back to my room still unclean (at this point it was 5pm already and I left my room at 8am, plenty of time to clean my room). The lights still wouldn’t turn on, I tried calling them from the room line but the staffs wouldn’t pick up the phone. I had to go out of my room to find the housekeeper and had them call someone to fix this. Half an hour later, the handyman showed up, told me he needed 1-1.5 hours to get this fix and proceeded to ask me if I hade some business to run. I said fine because I had some appointment and I would be back around 8-9 pm. I came back at around 10pm, I asked the lobby staffs if my room got fixed already, they said yes and please go check it myself if the lights came back, if not they would change the room for me. So I got back to my room. I was lying down ready to go to sleep when, tada!, the room’s light and ac went out again. I called them from the room line again, lucky they picked up this time, I told them I would like to get my room changed. They said would send staffs to help me move my stuffs. I cleaned up my things while waiting for staff to show up and show me a new room (during this time, the light came back and went out repeatedly for 2-3 time). I had to wait for them for 10 minutes at 11am. They moved my stuffs to the new room in the same floor but a bit smaller room. I wanted to get my sleep so I didn’t complain about the room being smaller and not what I had paid for. I got to go to sleep at about 12-1 am. In the morning, at around 11am they called me asking me would I be checking out today. I mean they wouldn’t even offer me late checkout for what I had to really because of your faulty electricity and all the problems that had occurred while I was staying here. I wouldn’t stay here again😤.

A new property in Sukhumvit 71, the hotel feels contemporary and clean, with good service staff. Breakfast is good, the rooftop swimming pool is really nice but not big. They cleaned my room every day so that's great. Location is okay, not very near the main places of interest though if you're taking a taxi it's not too far away.

The hotel is actually quite basic but pretty nice. There were no plug sockets near the mirror or bathroom which was inconvenient, and there was a bit of a bad smell in the rooms. Also don’t be fooled by the images, the pool and rooftop restaurant bar are not the same company as the hotel they just use the pictures for marketing. You can use the facilities there the same as any guest though. The place is also not very close to public transport links making it a bit inconvenient to get around.

Excellent customer service

Cozy and had a good sleep