Cassia Rama 9 Bangkok by Banyan Group

The rest turned out to be good, I liked the hotel stay, the room was comfortable and spacious, the cleaning was done every day, the staff was very polite, which makes me happy, although I have never met rude people in Thailand, everyone is very kind. At the reception, the staff always helps and solves your questions, thanks to the Fai girl

Is my 3rd stay with this hotel, this time round the check in took a bit longer and it shouldn't let this happened. As the room was not ready and decided to have a drink while waiting. Waited till almost 3.30pm, I was offer another room. Overall the room and surrounding area are well maintained and clean. Staffs are always friendly and helpful. Don't forget to head up level 37 for a swim, the view is astonishing with their newly open mini bar. You will never regret. Will back again in April.

I don’t usually write reviews but there are a few things I would like to mention so that others are not misled. Check-in was smooth. We initially had a room on the 34th floor facing east which was most farm land and small buildings, two days later we changed to the west side. This side was much better and the view was amazing. Unfortunately that’s where the positives end. The cleaning is extremely poor. On one of the days none of the bins were emptied, another time a dirty towel was left on the counter. The surfaces were not wiped. Long hair (we both have short hair) was found randomly on the floor throughout our stay. There are also a few amenities that are on the 22nd floor that are not opened yet and you can hear construction sounds depending on where your room is. We went up to the bar for happy hour (5:30-7:30) at 6pm and were told there was no happy hour. The water draining in the shower was were slow and almost flooded the bathroom in our room 3419. When we talked to the staff at reception she said that it was slow due to the higher floors having smaller pipes (i’ve lived in high rise apartments for over 10 years and know this to be not true) Furthermore when we changed to room 3508 there was no issues with the drainage and the water went down smoothly even though it was a higher floor. The location is horrible and there’s nothing much around. There’s a Lawson supermarket at the lobby but that’s about it. So even though the price is cheaper, you need to take a taxi everywhere into the central locations, markets, malls etc. So it actually doesn’t make sense to stay there because you end up paying a lot for transportation. The lobby has a coffee bar, which supposedly closes at 9pm but at 7 I was told there’s no coffee because the machine had already been cleaned! I would suggest paying a little bit more and getting better service and location. This is definitely not worth it

I loved my stay in this hotel. Everything was perfect. Thank you and I hope to come here again .

New hotel which is located a few kilometers east of the Phra Ram 9 along a busy thoroughfare. Location is somewhat out of the way but convenient if you are looking towards reaching the northern parts of Bangkok. Rooms are in a unique loft style which requires climbing up to the bed which can be a little inconvenient if you need to go to the bathroom. The room is well furnished and comfortable place to relax in.

Location is a problem. Far from BTS or MRT, need to take a Grab or taxi. A lot of defects were found in this new hotel. Staff training is necessary to improve their service to offset the hotel's deficits. A good view is from the balcony. Breakfast was just so so.