Bangkok City Hotel

Best hotel to stay since its walking distance to BTS station and hotel service is excellent. The price is affordable and the hygiene of the room is categorized as ok. The breakfast served variety options to choose from and the best thing is they provide unlimited coffee from the machine 24hours. Just one thing need to consider is they are having constructions across the road so you might having disturbance during night time. Overall, recommended!

Nice place, I liked unlimited welcome drink, hotel lobby was ver nice.

Very close to the metro station, great location. Plenty of parking spaces available. The room is spacious, and the cleaning is ok. It was a bit noisy at night because some people were talking loudly in the hallway, but that’s not the hotel’s fault. They went to their room, and it became quiet again

very nice experience and service, front desk staff are very friendly and helpful

Quite busy area since in front hotel has road construction but easy walk excess to bts and others area. Im using Bolt Rider in this area to cut time.

- The room is fine, but they don't have toothbrushes, razors or toothpaste. - The location is good, 5 mins walk to Skytrain, 7-elven right beside the hotel, walking distance to restaurants. - Where do I start about the customer service, if Satan built 7 levels of hell, he would prob gonna think about building the 8th one for this hotel’s customer service. When I called them to ask about the toothbrush, they simple said “ we don't have, you can go to 7-Eleven to buy it”. I mean an apology after that would be great. - They have a scale in the lobby for customers to weigh their luggage, which is a nice idea btw, but it requires 10 baht per use. My roommate and I realized it after coming down from the 17th floor, so we asked them if we could borrow 10 baht in coin to use it, and they can charge it into our key deposit of $200. One of the reception is looking for the coin to let us borrow, but the other one - I think she’s the shift manager- immediately said “ No money, you can go up and get it, then come down and use it”, with broken English of course. There is no flexibility in the way they work, Im wondering what was she thinking when she asked us to go back to the 17th floor and get the money. We came down with a 20 bill and she just gave me 2 10baht coins immediately. It was our fault not to check before using it, but I’ve never seen any shift supervisor that doesn't have any flexibility like that, just a simple action can change the guest’s mood and improve your hotel’s equity. So to Bangkok City Hotel, thank you for a lovely 5-day holiday, but let’s try to improve your staff’s ability to serve customers, maybe start from the manager’s level?