Hotel Neo - Kuta, Jelantik

Hotel near Kuta beach and food centre , good vibe and calm staying all night; the roomboy very helpfull .

Feedback on Our Recent Stay at Hotel Neo Jelantik Dear Mr. Owner/Mr. Manager, I hope this message finds you well. Firstly, I would like to extend my sincere gratitude for the exceptional hospitality that we experienced during our stay. From the reception staff to the concierge, waiters, and housekeeping, everyone was incredibly helpful and made us feel welcomed. I would rate the service 5/5 without hesitation. However, I regret to inform you that our experience was marred by an unfortunate issue. After our second night, we encountered a bed bug infestation in our room, which was a significant concern. This experience left us disappointed, as it impacted what otherwise would have been a perfect stay. I kindly request that you pay closer attention to room cleanliness, especially regarding the bedding. While minor issues like the occasional roach can be expected due to the local humidity, bed bugs represent a serious concern that can tarnish the reputation of an otherwise beautiful property. As a family who also runs a chain of hotels in Malaysia, I understand the importance of maintaining high standards of cleanliness, particularly when it comes to pests. I’m sharing this feedback not to criticize, but because I truly care about the hospitality industry and want to see it continue to grow and improve everywhere. I believe that Hotel Neo Jelantik has a lot of potential and is a beautiful property with a unique and classy design. However, addressing this issue of cleanliness, particularly regarding bed bugs, will be essential to ensure that the hotel can maintain its reputation as a top-tier destination in Kuta, Bali. Thank you for taking the time to read my feedback, and I trust that you will take the necessary steps to resolve this matter. Warm regards, Mikh Tan Sri Goh

An urban-style hotel in Kuta, with amenities such as a jacuzzi, and water dispenser. Its ideal location is a great feature, nearby the busy Jl Legian, and also the beach, which is a 15-minute walk. The check-in and guest registration process is convenient. On the ground floor there is a cafe/restaurant with breakfast. For those looking for a comfy place to stay with an affordable price, this hotel is the right choice.

The price and location is good. Clean. Nearby legian walking street, convenient store, restaurant and bar. May be Abit far to the beach and Abit dark during the night. The only minus is the window was facing the wall.

Very friendly staff, great location I strongly recommend it Thank you guys

The hotel was ok, room was tiny and you wouldn’t want to stay in it longer than a night or two. The bedsheets had a few marks on them however appeared clean. The fridge didn’t keep much clean and the aircon worked ok not great though. I would stay again but only for a night or two.