Rzal52288
26 квітня 2024 р.
The staff was friendly and nice. But they did not do as they promised. I had an emergency that I need to cancel the next reservation, I tried to request from the agent, however it is denied, but when I try to speak to the manager, they promised that they would approve to cancel the booking however when i check with the agent, they said it is not approved by the hotel!
If the hotel inform that it would not be approve, I would not comment this too. But when they commit to the guest, and they are unable to fulfill the request. I don’t think this is the service should be provided.
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