Avalon Ubud Castle & Spa

A truly magnificent and unique experience it felt like a little piece of heaven ✨ From the moment we arrived, every detail was perfect, and the personnel were incredibly sweet, warm, and attentive. Their kindness made our stay even more special. Avalon was honestly the highlight of our honeymoon and one of the most beautiful parts of our entire trip. We felt so welcomed and cared for, and we’ll cherish the memories we made here forever. ❤️ We will definitely be back

The property and its location were amazing. Our room overlooked the river and pool, offering a beautiful view. Although I had booked a Deluxe Villa, I decided to downgrade to a lower-category villa because it had a much better view, and I was happy with my choice. The staff were amazing, and the property had a great atmosphere. However, the in-room amenities were limited, and it would have been nice to have bottled water provided. The breakfast was good, but the portion could have been bigger. Overall, it was a great stay and good value for money, although I would be happy to spend a little more for better amenities and a more generous breakfast.

Apart from the staff who were exceptionally good, the whole place is falling apart and needs a complete rebuild. Firstly the location is terrible in the middle of nowhere. It is in the side of a cliff and we counted about 60-70 steep steps to get to the room from the entrance. Imagine climbing such steep steps every time you have to go out especially if you have older people. The property should construct a lift as soon as possible. The whole plumbing system is wrong. Pipes leaking through the ceiling when upstairs bathroom used. The toilet emits stinking sewage smell because the sewage system is broken and water just stagnates after a shower among the pebbles. The room is infested with mosquitos, spiders and sometimes frogs. The breakfast menu is so dull and imagine having the same breakfast for 6 days AC’s are too old that it leaks, is not able to cool and needs a complete replacement. The artistic build envisioned, now just sits there collecting dust and needs a deep clean, otherwise guests arriving from the west or first world countries are gonna suffer due to dust related issues. Basics such as drinking water facilities are not available in the room. There is a weird rule that shoes or sandals are not allowed in the lobby, which is where the family who owns the place live. This means every time we have to move in or out thorough this area as we had no other choice, we had to remove the shoes The internet is horrible. Not reliable and too slow. In summary, we had to cut short the duration of the stay by 2 days and get the hell out of here. The only thing is that the 2 days were refunded.

I’ve stayed at many hotels in Bali, so I have plenty to compare this one to — and it’s by far the worst option possible. The photos are absolutely misleading. When I first entered the room, it seemed fine at a glance, until I went into the bathroom. The hotel is basically falling apart and needs cleaning throughout the entire property. The bathroom was smelly and damp, the faucets were rusty, nails were sticking out of the floor, the baseboards and tiles had fallen off, the towels had holes, and the chair on the balcony was ready for the trash. The curtains don’t fully cover the windows and are semi-transparent. There’s no soundproofing at all — I could hear the neighbors clearly, and above my room was the lobby, where people kept walking around late into the night, making the glass shake from the vibration. I had to sleep with earplugs. The air conditioner was installed right above the head of the bed and blew directly onto my head. The hotel is rated 4 stars, but maybe it was that way 10 years ago — definitely not now. The Wi-Fi only worked in the lobby. The pool area was dangerous to walk around; there was some kind of construction and everything was falling apart. The view of the river was beautiful, but the riverbanks were covered in trash. I really tried to find something positive about this hotel, but I couldn’t. The breakfast was okay though! There are also wooden bungalows on the property that look relatively new — maybe staying there would be more comfortable. But I wouldn’t count on it. I’m very glad I only stayed for one night!

Looking at other reviews, I found it amusing that they complain about bugs in Nature. Personally, we found the hotel's natural surroundings soothing, and the spa was next to the river which made the entire experience extraordinary. Most hotels have lots of rooms and are all mushed together, but Avalon really infuses the rooms with natural surroundings that create an atmosphere of serenity and just makes you feel refreshed. True the pictures do not do the place justice, the reality is so much more awe-inspiring than the pictures. The staff is ready to give you ANYTHING you need and they are Fast! We extended our stay because this place was better than any of the previous places we stayed in and we just felt at home. Oh, the Library was something out of a fairytale

Came for a honeymoon massage at the spa and we left half way through. The place seemed unfinished with works going on, we were not greeted upon arrival and frankly the setting was strange, dingy and messy. We arrived early to use the spa facilities which were equally strange, dingy and messy. The hot tub was a pool with insulated foil on top which we had to remove ourselves. We were denied towels so had to get on the massage bed still wet. The towels used to cover my face smelt of damp, and when we went to the bath tubs to wash off the oil there were cockroaches running around. This is when we called it quits. The massage itself was very good, and the massage staff were friendly. This was the only saving grace. Avoid.

This has to be the most disgusting place to stay in Bali. How on earth it was given the rating it has is beyond belief. There are no staff, no reception, no meals, breakfast is brought in and delivered to room COLD. The place is dirty and gardens overgrown. The pools are dirty and surrounds filthy, the SPA is a dingy cave like area down near the river and has not been used for a very long time. And the steps, steps, steps, secret passages everywhere, very creepy!!! Nowhere on the premises to eat, no working kitchen. Originally booked for 2 nights after the first sleepless night checked out. The prices charged are ridiculous and whoever rated this place needs to go back and start again! Situated down a goat track in the middle of nowhere!!!! Give it a big miss.

Disgusting hotel. You used a platform which has flaw in notifying second payment. I was not been notified and got my booking cancelled. Then you refused to refund me fully even when I wanted to just re-book with you again. You took my money for nothing.

Avalon Castle was a mystery before we came, with mixed reviews we were excited to experience this eclectic and beautiful accomodation, and what an experience, truly unlike any place we have stayed before, with funky and amazing rooms with great beds and unique bathrooms, hidden nooks and corridors at every turn the castle accomodation is just fantastic. Multiple pool areas, a hot tub, riverside lounging and cascading falls into a multi layered pool left endless possibilities and areas to escape the hustle and bustle of Bali. Online concierge was interesting and fun ordering light meals and drinks to all areas on the property, and complimentary breakfasts every morning was a great little bonus if u wanted to chill till mid morning before venturing out to the wider world. Staff were friendly and accommodating, and always smiling. Avalon is no normal hotel/resort, you need to remain open minded and have a sense of adventure to really get the most out of the experience, we met alot of interesting people and had some great conversations pool side with drinks and even a small party with a group of expat Russians who had a small gathering on a Sunday afternoon with friends and family, and the lumaria show was a fun and interactive experience also. Planning our next trip in a year and we will be back.