Kenran Resort Ubud by Soscomma

The hotel may have once been very nice, but as of March 2025, it's clearly in decline. The property is poorly maintained — the lower floors are in complete disrepair, with broken infrastructure and visible neglect. Only the upper levels, where some of the standard rooms, villas, the restaurant, and pools are located, are in somewhat decent condition. Even there, you’ll notice weeds growing out of the walls in places. Overall, the hotel gives off the impression of being abandoned and run-down. During our stay in March 2025, we saw only two or three other young couples in the entire resort. On one hand, that might sound appealing — peace and quiet — but the deserted feel of the lower levels made the atmosphere rather unsettling.

We spent a few lovely nights in this hotel. We loved their facilities. The room was very spacious, clean and the hotel is situated in a very peaceful place however very remote. Very relaxing retreat, their spa is also amazing and we liked the food especially the breakfast.

My stay at The Kenran in Ubud was nothing short of exceptional! From the moment we arrived, the warm and welcoming staff made us feel at home. The reception team was incredibly friendly and efficient, ensuring a smooth check-in process and always ready to assist with any requests. The restaurant staff were equally outstanding, providing impeccable service with genuine hospitality. Every meal was beautifully presented and absolutely delicious, making dining a truly enjoyable experience. The room itself was spacious, beautifully designed, and well-maintained, offering a perfect blend of comfort and luxury. But the highlight was undoubtedly the breathtaking view—waking up to the lush greenery and serene surroundings was an unforgettable experience. Every staff member we encountered, from housekeeping to the concierge, went above and beyond to make our stay special. Their attention to detail and dedication to guest satisfaction truly set The Kenran apart. If you’re looking for a tranquil and luxurious escape in Ubud, I highly recommend The Kenran. I can’t wait to return!

We decided to stay at Kenran for 1 night after reading a mix of negative and positive reviews about this hotel. Our rooms are very spacious and nice with a lovely jungle view. Our a la carte breakfast was good. The staff are very nice and friendly. Surrounding views were amazing and truly authentic to Ubud nature. For our stay purpose and the price we paid, it's value for money. The hotel should have been rated a 5-star review for our stay if the following did not happen. First, in one of our parents' rooms, one body pillow was very smelly, which indicates it has not been washed or changed from previous guests. This unhygiene is unacceptable for a 5-star hotel. Second, on check-out date, we must walk up the 45 degree hill from our room to reception due to all 3 buggy cars running out of battery at 10am !?. Luckily, our old parents were able to use the last battery juice to get to the reception, while half of us weren't. This situation was truly embarrassing for such a hotel to let their guests, especially if they were children and the elderly to walk in an unsafe, wet, slippery, and high slope driveway. Staff was apologetic for the incident, but the situation could have been avoided if they had made sure all buggy cars were fully charged during the night before. We would like to stay at this place if the situations above were addressed properly.

Really nice and remote place for a getaway with nature!! Will come back~

Resort is at a good location at a distance from the city so it’s quiet and peaceful. But the ants and insects are everywhere. So not very pleasant. They should really do something about repelling insects. At least in the rooms. Resort is very stingy when it comes to asking for extra bottles or water or glasses etc. Indian Kitchen is good but the other one not so much. Breakfast is below average, very limited options and only one serving of main course (small portions). Pools are nice and scenic for photos. Resort is very beautiful for clicking pictures. Overall 2.5/5 for this stay. P.S - Picture is of some leftover food that stayed for at least 2 days in the lobby to our room.