Aloft Grand Hotel Ella

Amazing place The staff are so helpful They will help organise a tuk tuk any time it’s need The restaurant was shut but they still made us a very tasty pasta Didn’t have breakfast but the set up looked good Aravi helped me carry my bags and case to the reception

From the moment we arrived (unexpected) we were made to feel welcome.We were the first guests of the season and hade only booked early in the morning but our rooms were clean well stocked and nicely aired. We discovered that our hire car had a dangerously bald tyre and asked Ravi (manager) if he could direct us to a workshop.It was the afternoon of the presidential election and he said it may be difficult but said he would come with us after visiting 7 tyre workshops we found one open and Ravi fixed everything for us for a great price. For the entire stay all the staff were happy and exceptionally helpful. If we return to Ella I would absolutely no hesitation to rebook this hotel.

This is a superb property located just a few minutes drive from Ella town. It's built on a safe and scenic landscape facing the beautiful mountains in the area. They offer about 2 types of rooms depending on facilities and rates. We spent 3 days in their cabanas and I must say it was stylish and built to provide a great view. Their staff was friendly and helpful. Only downside of the hotel is it's poorly maintained. It lacked on cleanliness and there were dirty stains on the bed linen. We also figured a rat roaming inside room during the second day. Though they have a pool, it didn't look clean enough for us to use. There were certain other areas within the premises that looked abandoned. If they can fix the above mentioned issues, this could be one of the best hotels in the area. I hope my comments will be taken positively and as an opportunity to improve.

Staff friendly, Chinthana and Lasa were both helpful and provided excellent service. We visited three times. The menu was so good we kept coming back. Great atmosphere. Would recommend to everyone. Good quality and affordable. Amazing food and drinks and a nice atmosphere. Quite a touristic place too. Would recommend to anyone.

I was in the restaurant of the hotel, it was great, very delicious and worm attitude. I will come here again. The hotel looks very nice and the service guys threat very well. I recommend for every one.

Excellent authentic SriLankan breakfast. We loved this experience. The chef cooked us string hoppers, sambal, chicken curry and Dahl. They went out of their way to source local fruits for Papaya juice and fulfilled our dinner request for Biriyani.