Користувач-гість
8 жовтня 2023 р.
This was my 3rd stay in this hotel. My first two visits were amazing and I thought I’d never stay elsewhere whilst visiting Antalya. The hotel remains beautiful with really lovely views, and is very clean, well kept with a perfect location. Unfortunately the service really let us down this time. We arrived from the Uk at close to midnight with a very tired 4 year old. We were checked in swiftly and given the keys to our room. For some bizzare reason for a family of 3 there was only one bed in our room. I quickly went back down to reception to as ask if we had been given the correct room as not only was there just one bed for all 3 of us the room was incredibly small. I was assured another bed would be delivered to the room, but the hotel was fully booked and it was the only room available. 20 minutes passed and we still didn’t have the bed, or our luggage. So another trip down to reception and it was finally resolved ….although I was told we didn’t have a bed as the booking was only for 2 people as children go for free … does this mean they don’t get a bed to sleep in?! ( news to us) as we paid near on £2000 for a 5 night room only stay!!! Whilst this was irritating we did just put up with a room clearly not designed for 3 people and tried to enjoy our stay. Previously we have found all staff in this hotel and Infact all of Turkey to be so lovely and friendly and we have stayed in Turkey 20 times between us. But this time round I don’t think we were given one smile for the duration of our stay. The Pablito restaurant was also such a let down. The members of staff just seemed like they couldn’t be bothered. We had to keep asking to order and keep asking to pay. No one asked if we’d like to have another drink or if our meal was ok. ( small things) but usually the staff have been so attentive and kind that it was shocking and just didn’t give us the feeling of wanting to return. It’s such a shame as I’ve loved this hotel and also Pablito but there was a distinct “ don’t care attitude” this time. We are hoping to return to Antalya 3 times next year but will have to really consider where we stay.
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