XO Hotels Couture

Це мій другий раз тут. Перший раз було 2 роки тому перед пандемією і все пройшло дуже добре. Готель надзвичайно чистий, і мені подобається, що трамвайна зупинка знаходиться буквально через дорогу. Під час другого перебування гаряча вода в душі почала не працювати, але вони викликали ремонтника, щоб полагодити це тієї ж ночі. Окрім цього, перебування пройшло добре. Мені також подобається самостійна реєстрація та можливість ранньої реєстрації за невелику додаткову плату. Тут дуже привітний персонал, навіть якщо здається, що їх бракує.

It was the worst hotel I’ve stayed in. Paper cups for coffee & tea. I asked if I could get some crockery cups & they said no. Our air conditioner broke down so no air conditioning for the last 3 days we were staying & only on last day did they say we could move rooms! They told us every day that it was going to be fixed! It was like being in a sauna because it was about 26° outside. We weren’t compensated & or not even replied to when I sent email to management.

Very weird hotel. There were two receptionists scratching their phones and burning time and they didn't want to check me in and asked me to do a self check-in on one of the computers. When I got to the room it seemed okay but soon realised that the room hasn't been properly cleaned at all so I went down and kindly asked if they could just do some vacuuming and clean a bit yet both of them said it's not an option and that I already have a "nicer" room. I accepted that and went on and focused on my business again till I went into shower and exxperienced that the shower isn't working properly (water not going away but leaking everywhere out of the shower area). So I went down again and asked the same receptionists to fix that asap or just give me another room. They said they will send a technician. Even after days, the technician never actually came and fixed the problem. Needless to say that my room had water marks on the ceiling and cracked drywall in the room as well. It was impossible to shower so I had to shower myself like I'm in at a camping site and not a 4-star hotel!!! Avoid this terrible hotel at any costs.

Spacious room and bathroom for the Dutch average, quiet area, public transport meters away.

Overall cleanliness was good and the location was convenient to travel around the city.

An amazing hotel for the price & a train stop right outside to the city centre, also a lot of things nearby such as Lidl & cafes, really nice rooms very modern. Only issue was the lack of service if we asked for something for the room they would tell us to come down to get it ourselves.