Користувач-гість
19 червня 2025 р.
We must say we're nothing but disappointed with this hotel. The reason we booked it was because Viking recommended it, and I will definitely inform Viking about our terrible experience here. We had been on the road for the last 12 days, moving between different hotels in Europe, but this one is the worst.
It took us a long time to check in, and it turned out the staff member was new and didn't seem sure what she was doing. Then, the shower couldn't get any hot water. Someone came by and resolved the problem by turning on both the sink tap and the shower. While I was taking the shower, the temperature was inconsistent, with super hot or super cold water spilling for a few seconds before returning to normal. I also mentioned the fly in the room to the guy who fixed the shower, but he brushed us off, saying we could just use paper to kill it.
When checking out, the front desk asked if everything was okay. We said no, but he didn't follow up and just left it at that. The service was truly horrible.
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