Holiday Inn Express Almaty

Treat basic hotel - very helpful staff that are always there to assist you - fairly good kitchen

Nice place to stay, clean and quiet

Hotel is good But the aircon is not cool. Its like 27 - 28 degrees inside room during summer. Not able to adjust. Ask to change room , but still same aircon temperature. Mercure City centre is much cooler aircon inside room.

Good and this restaurant is a great

This experience with Holiday Inn was quite poor. In fact, it was like pulling teeth. I’m surprised they have a high rating online. I always look for hotels with air conditioning which was advertised in their listing and we booked the room accordingly. After checking in and turning the A/C on we fell asleep only to be awoken to a room which was much hotter than it started as. We checked the thermostat again - definitely on the cool setting and at full blast. The front desk was unable to provide a room with working A/C and on top of that refused to refund us. I am very heat intolerant and we moved to another hotel. When you don’t provide an amenity as advertised but slavishly adhere to your cancellation policy, you just are not providing customer service in line with most hotel standards today. I think when there is a major problem, you should be willing to resolve it with the guest.

Though the room is small, bit it's clean. Located in the city center about 15 mins walk to Bikanour subway station. A short yamdex ride to kok tobe cable car station and about 30 mins from airport.