El Mouradi Palm Marina

Where do I start with this hotel. It’s a 5 star due to meeting that criteria but that is where it ends. We went during the low season and Ramadan and I have taken this in to consideration before writing this review. The front of office staff were polite on arrival we were a little shocked at the tourist tax cost 12d per night per person. Our room was very warm as the room does not come with working air conditioning we had a reverse fridge so anything you put in heated up. On which on speaking with the front office they sent an engineer up who first said we had turned it off even though the light was on, then they agreed it was broken and replaced it with a fridge with one that worked sort of but the door was broken and 20% of the seal was missing, I was not expecting it to be new but they had to clean it as it was filthy like it had been taken from a skip. Then we noticed no towel cards for the pool and no kettle in the room. Being seasoned travellers we always bring English tea bags. So again speaking with the front of house you have to pay 15d deposit for each towel and 50d deposit for the kettle. So another 80d (£20) on top of the 240d tourist tax. They do offer a late checkout option which they charge 10d per hour per person so that gets expensive very quickly. The room cleaner was good and very respectful her name was Suleth who on seeing the birthday made the room extra special well done. The facilities well most closed due to low season so we had darts and table tennis the pool table was shoved in the corner so you couldn’t use it. The indoor heated pool was very nice and warm and there’s always a lifeguard on duty although every time we went in he was a sleep on one of the sun loungers up the corner where he couldn’t see the water. The outdoor pool looks really nice has shallow and deeper sections 1.7m deep although the outside temperature was in the 20+ range the pool was cold but that’s not the hotels fault. The pool however is dirty please see pictures The food. Well what’s not eaten at breakfast is pushed to lunch and what’s not eaten from lunch is pushed to dinner. Food was limited due to not many guests but there is a pasta station when they plug it in yes really twice they hadn’t reeled the extension cable out and 6 times in 10 days it was even staffed and not because there wasn’t any staff but more because they couldn’t be bothered. The hot grill doesn’t open when the restaurant opens but when the staff can be bothered to open it and that’s the same for the juice section, ice cream and pizza. I never had nothing to eating but the restaurant is let down completely by the kitchen staff. They are always on their phones, late, rude and even one evening were having a food fight in front of the customers I kid you not. The pinnacle of my dining experience though was have to cut my own fruit and turn the juicer around after asking 3 different members of staff for a drink, then they just stood there and watched. I have also started

The hotel is not too far from the airport and after reading the reviews, weren’t sure what to expect. The hotel looks good from the entrance and the reception is clean and airy. Reception staff were helpful upon checking in and made us aware that the restaurant would be open later again for the late arrivals. Our room was clean and cleaned everyday as was the ‘public’ toilets etc. The entertainment team, especially Yosra ( the only female in the team) were all great and engaged children & adults. They encouraged everyone to join in and also took the time to speak to everyone. The restaurant was clean and the waiters were efficient. Eltyef was extremely helpful and an asset to them . The food was great the majority of the time but was a little samey. The downstairs bar day & evening waiters were great, enthusiastic and attentive. Thomas , Ala & Riadh were fabulous. I’d seen reviews saying that all staff were pushy for tips but we really weren’t pressured to do so although we did. They all worked hard to make our holiday a 5* experience. The only slight negative was that the lady touting for business for the spa and the lady hoping to sell perfumes were both pushy and therefore we chose not to buy goods or services. Yes some parts of the hotel are a little dated however this didn’t affect our enjoyment.

Well, much much more then my expectations toward the value! Tunisia 5 star hotel is not equivalent to Dubai 5 star ,however the service we received is top ⭐ star! All the staff ,starting from housekeeping to management were working really hard to accommodate all our needs. We were group of 14 people and restaurant staff always made sure there is a table for us . Restaurant food was great , a lot of choices of meat and fish ,grill ,salads , desserts and most important very tasty! We spent new year eve there …,way over my expectations,starting from 7 course meal dishes ( everything was cooked and presented on top level), entertainment live music, fantastic! Hotel management ,entertainment team and chefs put a lots of effort for their guests for this New Year celebration Our room was cleaned on daily basis , hotel has own spa ,gym , indoor heated pool with jacuzzi , aqua aerobic , yoga and more other activities for kids . We visited ala carte Tunisian restaurant, also great food and service! All the staff were very kind and friendly and no one was forced to buy anything or give a tips . Regards to entertainment team …I am speechless.. Sabi and his team organised for us small wedding ceremony in the hotel. All our requests and wishes were promptly made! Hotel guests and our guests really enjoyed the festive atmosphere and Tunisian wedding traditions . Ones again, big thank you to hotel management, SABI, Marwan and all team for all their efforts

El Muradi Palm Maria Hotel is a delightful destination . Nestled in the beautiful coastal area, the hotel offers stunning views and easy access to the beach. The accommodations are spacious and well-appointed, providing a comfortable atmosphere for guests. The staff at the hotel are very nice and offer exceptional hospitality, always willing to assist and ensure a pleasant stay. The on-site dining options are diverse, featuring both local and international cuisine, which caters to various tastes. Additionally, the hotel boasts a range of amenities, including swimming pools, wellness facilities, and recreational activities, making it ideal for families and couples alike. Overall,I recommend El Muradi Palm Maria Hotel for anyone looking to experience the charm of Tunisia while enjoying modern comforts. The entertainment team was absolutely amazing Marwan was my favourite always smiling and full of energy .

Worst experience ever ! We were a group of 4 families and booked this "5stars" hotel for Christmas and New Years Eve. When we first arrived at the hotel they have put us on the right side of the hotel which shouldnt be in use, its about the fact that its outdated like 50years but the smell and how dirty the carpets are are something difficult to describe . Not even the beds were clean when we got into the room. We went back to reception with sleepy and tired kids and all the luggage to find out they will not give us the room we paid for and that they only have 4 rooms renovated looking like the ones on website. They gave us a room in a basement with lets say a bit better conditions but the heating didnt work and when we woke up the following day we were all sick. Again back to reception to argue for an other room , I checked prices to just leave back home but was Christmas day and prices were just way too much. Also staff was so rude and arrogant from the receptionist to barmans. You need to tip them to get a free beer .. I wish they just shut it down and nobody else gets scammed like this THIS IS AN OUTDATED 2 STARS MAX HOTEL WHICH IS BEING PROMOTED AS 5 STARS. AVOID ! AVOID ! AVOID !

First impressions of hotel was brilliant but definitely not 5star but the animation team especially (daly/hasni) was bery friendly and certainly gave us entertainment purposes while here for our week trip food wasnt to great but thats onoy because i am fussy to eat but there is a local restaurant called formula one that helped me with my needs for food to eat