Elounda Residence Resort & Waterpark

Most spectacular views all over the hotel as hotel is located up in hills. So calm and relaxing, quite and clean. Our family room was super spacious and cleaned perfectly every day, made comfy and amazing stay. Food at every meal was with a huge choices, warm and delicious. All inclusive is super tasty and enjoyable every moment - whether with a cocktail at the bar or snack in between main meals. Very good pool with slides for a kids, my daughter enjoyed truly. It's a bonus that there is salty water in swimming pools. These views are really super fantastic up to the hills and I felt very rested after these holidays :) Will be happy to return once again! ;)

I can’t recommend Elounda Residence & Waterpark enough, I am a limited mobility individual who relies on crutches and a wheelchair. We arrived at 2am after a long night and the night receptionist handed us a simple lunch package and a couple of bottles of water, which was amazing for that hour and something we didn’t expect. That kindness really set the tone for the rest of the trip. On our first morning, we met Theo the manager and his warmth and genuine care made us feel instantly at home. He went above and beyond throughout the entire trip and added to the overall kindness that we felt each day (and night) and for that we are grateful. On our final day we met his brother Pavlos, he was driving the golf cart that took us back to our room. Although they are both busy, they both carved out time in their day to speak to us, we never felt as though we were a burden. It is obvious that family spirit is woven into every corner of the resort. The resort is on a hillside with a jaw-dropping view, and could easily have been a nightmare but it wasn’t even close. From the assistance received from staff, to the 24/7 golf cart service the entire trip and resort was made a breeze. With areas a little harder to access, all we had to do was ask for assistance and it was given with no hesitation. All main meals and snacks are buffet-style, and honestly they were delicious every time. The food was fresh and often replenished. There are a couple of sit down restaurants that you can book in advance with special menus that differ day by day. There is an on-site spa and the massage I had was sublime; my therapist was attentive and the hour disappeared. The swimming pool at the bottom couldn’t be easier to reach - I would call or pop into reception and the golf cart would drop you right at the entrance. The lifeguard Dimitris deserves a special shout-out as he went out of his way to be of assistance to me, leaving us feeling safe and entertained throughout the day. The mini market on site was great for odd bits, extremely fair pricing and staff that were as friendly as everyone we had spoken to at the residence. What truly blew me away was the amount of languages the staff spoke, there was never a moment of confusion. If we wanted to explore the village, there was a free shuttle service that the hotel offered, however we were made aware that the shuttle doesn’t go straight into town and there will be a hill to climb, after speaking to reception Kristina arranged a local taxi that was cheap and meant that we could avoid the steep roads, taking us straight to where we wanted to explore. We did this multiple days in a row. Finally on our last night we attended their very first DJ night on the new patio area and it was a fun surprise. Everyone was dancing, guests and staff. It also ran a little later than the bar normally would and that was a great touch. If you are looking for a place to stay where the staff will go that extra mile to attend to you, this is 100% the

This Hotel was incredible for my needs. I was there at the end of season (Oct) with my teenage daughters. Our apartment had everything we needed. I did ask for additional bowls which got delivered within minutes. I also had a ...lets say interesting neighbour who cause potentially a huge issue for me on the 2nd night of my stay and the manager handled it incredibly well. As a single mum with 2 teenagers it could have potentially gone horribly, but the manager made sure it didn't impact the rest of my holiday. My teenagers obviously enjoyed time without me leaving me on my own a lot which resulted in me chatting with many of the staff on a daily basis. They are all an absolute credit to the Hotel and always with no exception made me feel so welcome and that they had all the time in the world for me. Even the Lovely Nala in the shop made sure she had my brand of cigarettes for me after they ran out and were potentially not restocking so near to the end of the season. Nothing was ever to much trouble and always greeted with a smile where ever I was in the hotel. Which after a long hard summer can be a challenge sometimes having had experience of the industry many years ago. The public areas of the complex were always clean and tidy and regularly maintained allowing you to completely relax. The golf carts which helped guests around the complex due to the hilly location were a welcomed sight on many occasions. The bus service into resort was also an added bonus I didn't expect and although left you on a steep hill it gave you the most breath taking views of the whole resort and the perfect photo opportunity, making the 5min walk to the resort and the beach no issue. The apartment was cleaned everyday and fresh towels left , even towels for your sun lounger too, what more could you ask for really. There was still entrainment all day and every night at this late stage in the season, which we enjoyed enormously as there was a lovely mix of nationalities that got involved every night. I even got invited to play French Bowls some lovely French families and quite literally beat them at their own game lol. Although the hotel is moving to an all All inclusive one next year and it is not normally what I like to do I would absolutely go back here in a heart beat. One of the things I was most looking forward to was eating Meza and as much as I could I did. There Meza restaurant had an incredible view (as did most of the hotel, especially my balcony where I could watch the sunrise each morning) and the foot was outstanding. The main restaurant had s huge variety with everything from chicken nuggets to Moussaka and everything in between. Reminding us Brits how easy it is to at well and healthily. They even managed to showcase a lot of locally sourced produce, honey, and fish being my favourites. I would absolutely recommend this to just about anyone, I'd just be mindful that it is on s cliff side so for those with mobility issue keep t