Користувач-гість
6 квітня 2025 р.
Whilst the premises are nice the customer service lacks that personal touch and felt more like a cheap resort (despite the high price) where no one cares. Staff are clueless when asked a question and apart from breakfast staff no one seemed interested. This lack of customer service made me think this place don't care about customers and this I do not recommend. Please train staff to attend to customers as it didn't feel like a 5 star service.
Room was ok, comfortable beds. Beach was nice and food average. The restaurants were really bad on customer service, they told Me to go back later as I was one person as they didn't have space for me, very rude and disrespectful, so I ended up dining outside the hotel at better locations with better customer service. Location was good but If you look for a classy, comfortable, peaceful and excellent service type of stay this is not it.
It was noisy , expensive, lack of customer service and extremely busy with families and loads of kids. . Not what I hoped for, very disappointed.
Перекласти